Medical Secretary

Job summary

Are you highly organised, detail-oriented, and passionate about supporting patient care? We are looking for an experiencedMedical Secretary to join our team and provide a comprehensive secretarial service to Consultants and their clinical teams within a designated specialty.

As a Medical Secretary, you will play a key role in ensuring the smooth and efficient delivery of clinical services. You will be responsible for producing accurate and timely correspondence, maintaining patient records, and acting as the first point of contact for enquiries. This is a varied and rewarding position where your attention to detail and ability to prioritise will make a real difference to patient experience and service delivery.

Main duties of the job

Provide a full audio/copy typing service to a consultant(s) and theirteam(s) of both clinical and non-clinical nature, regularly using complexmedical terminology within high volumes of workload.

Draft letters on behalf of the consultant on routine and other matters, toinclude the drafting of letters to patients following receipt of test resultswithin defined parameters.

Devise, type and distribute working rotas for medical teams whererequired.

Assist in achieving National and Local performance targets by ensuringclinical letters are produced in a prescribed timescales e.g. within 24hours for newly diagnosed oncology patients.

Arrangement of out-patient clinic appointments and processing standard correspondence to General Practitioners when patients fail to attend forappointments as well as for urgent appointments as necessary.

Arrangement of transport for patients, as appropriate for non clinicalattendance as requested by the Trust.

Arrange domiciliary visits for medical staff, where required, ensuring thecompletion of documentation for these visits to facilitate appropriatepayment.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Job responsibilities

For further information about this job role please see the job description and person specification attached.

Person specification

Experience

Essential

• Substantial experience within the NHS.
• Knowledge of waiting list / patient management systems.
• Knowledge of PAS systems and other relevant databases.

Qualifications

Essential

• GCSE English and Maths Grade C and above
• Excellent IT skills to include databases.
• AMPSAR qualification

Desirable

• Experience in supporting patient follow up appointments
• RSA Typing Level 2/ Word processing or equivalent.
• Shorthand qualification, 60 wpm or above
• Audio Typing qualification.