Medical Secretary

Job summary

Due to retirement of our long serving Medical Secretary we are recruiting for a 20 hour per week position 1pm -5pm Monday to Friday

The successful candidate will be well organised with excellent secretarial, interpersonal and communication skills.

You will be working as a member of our small secretarial team to deliver a professional, complex and comprehensive service to our clinical colleagues.

Please ensure you complete your online application as this recruitment may close early if there are a sufficient number of applicants.

Main duties of the job

The General Practice Medical Secretary performs a complex and rewarding job in a busy and dynamic environment. They are committed to the role and work effectively as a team.

The ideal candidate will be a team player, have excellent secretarial/audio typing skills, the ability to deal with patients in a professional and friendly manner, the ability to process complex information quickly and accurately in a busy working environment and to contribute positively to the success of the team.

About us

Marton Medical Practice is a friendly and very busy General Practice based within Whitegate Health Centre in Blackpool.

We have a full compliment of health and administrative professionals working together to promote the health and wellbeing of our patient population and that of our team.

Applications are welcome from those with good secretarial skills, good typing and audio typing abilities

If you're willing to work hard and commit to the role, and our team, you will be supported to succeed.

Job responsibilities

MAIN DUTIES OF POSTHOLDER

PROFESSIONAL

To provide and maintain a high standard of administrative services for colleagues and patients in General Practice offering a helpful, friendly and confidential secretarial service

Receive telephone calls and electronic mail and take appropriate action as per practice protocols. Mail handling, preparation and distribution following practice protocols. Manage referrals via ERS. Prepare records or extracts as necessary via iGPR

Confidentiality of information gained at work must be preserved at all times. General Data Protection Regulations must be adhered to.

EDUCATIONAL

Identify personal development and training needs in conjunction with the manager.

Support others with their training and development needs.

To participate in continuing education and maintain a contemporary level of professional knowledge and skills in line with practice requirements.

PERSONNEL

Co-operation with the practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety rules.

Person specification

Knowledge and Skills

Essential

• Good written and verbal communication skills
• Good telephone manner and skills
• Attention to detail
• Good organisational skills
• Computer literate
• Effective time management and the ability to prioritise
• Ability to work as part of a team and liaise with other professionals
• Diplomatic
• You will need to portray a professional outlook to inspire confidence in service users
• Committed to self-development to meet the requirements of the role.
• Knowledge of Data Protection and GDPR

Desirable

• Familiar with EMIS Web computer system
• Able to support other team members
• Clinical coding

Personal Attributes

Essential

• A good sense of responsibility
• Conscientious
• Commitment to continuing professional development
• Neat and professional appearance
• Flexibility in working arrangements
• Adaptable to changes in working environment and practices
• Ability to remain composed and professionally effective in all circumstances
• Consideration and discretion in sensitive patient situations
• To use a VDU for significant amounts of time

Desirable

• Ability to handle conflict appropriately
• Able to show initiative

Qualifications

Essential

• Typing/ Keyboard skills

Desirable

• Touch typing skills
• GCSE Mathematics and English Language grade C or above (grade 4 or above from 2018)
• 5 GCSEs including Mathematics and English Language grade C or above

Experience

Essential

• Experience of administrative duties
• Excellent communication skills and effective in communicating and understanding patient needs.
• Competent in the use of MS Office and Outlook.
• Ability to onboard secretarial IT systems including Lexacom and ERS
• Problem solver with the ability to process information accurately and effectively, interpreting data as required. Ability to use own initiative, discretion, and sensitivity
• Clinical IT system user skills and the ability to record accurate notes
• Understanding of safeguarding adults and children
• Experience of ERS referrals
• Demonstrate personal accountability, emotional resilience and ability to work well under pressure
• Excellent typing and audio typing skills
• Adaptable and quick learner

Desirable

• Experience of EMIS and DocMan systems
• Experience of working in a healthcare setting as a medical secretary
• Experience of sending medical records via iGPR
• Knowledge of and ability to work to key policies and procedures