Medical Secretary

Job summary

An exciting opportunity has arisen for a dynamic Medical Secretary to join our team providing typing and admin support to consultants and their medical teams.

Main duties of the job

As a Medical Secretary your main duties will cover:

• Medical audio transcription of clinical correspondence;
• Carry out administrative instructions dictated in the correspondence including booking appointments via the Booking and Scheduling Department;
• Update NPSA16 investigation tracker following transcription of correspondence;
• Deal with internal and external telephone enquiries from patients, staff and external agencies;
• Undertake routine office duties including printing, scanning and filing;
• Organising your workload to meet our KPI's.

To do this we need you to:

• Be able to prioritise your workload effectively;
• Pride yourself on being organised;
• Have an excellent eye for detail;
• Be confident using a computer and Microsoft Office;
• Have an excellent telephone manner;
• Be able to communicate effectively and manage patient expectation;
• Strive to give our patients an excellent customer service;
• Be enthusiastic, resilient, confident, and committed.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.

By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

Person specification

Qualifications

Essential

• Word processing - Qualified to RSA III/NVQ level 3 or equivalent qualification/demonstrable skills (60+ wpm at 98% accuracy

Desirable

• AMSPAR Medical Secretarial Diploma
• City and Guilds Certificate in Medical Terminology, or equivalent demonstrable skills/experience
• ECDL or equivalent qualification

Skills

Essential

• Ability to communicate in a clear and concise manner
• Advanced keyboard skills
• Proven organisational skills and ability to prioritise workload with interruptions and changing priorities
• Good command and understanding of English, punctuation and grammar

Experience

Essential

• Experience of audio typing
• Experience of using Microsoft Word and Microsoft Outlook
• Experience of successfully working within tight time frames and to deadlines

Desirable

• Experience of providing secretarial services in a hospital environment
• Experience of medical audio typing
• Experience of using digital dictation systems

Knowledge

Essential

• Knowledge of medical terminology within more than one specialty

Desirable

• Understanding of the Data Protection