Medical Secretary - West Home Treatment Team

Job summary

An opportunity has arisen for an enthusiastic, adaptable and well-motivated Medical Secretary to join the Home Treatment Team. The post holder should demonstrate a caring and sensitive approach to their work along with a good sense of humour.

To be part of the Home Treatment and wider Initial Response Service admin team and to ensure high levels of service are provided at all times, across the service, providing service support overall when required.

This is a full-time position working 37.5 hours per week, providing cover across 7 days on a rota system.

Main duties of the job

• To provide a high quality secretarial service to the medical team.
• To maintain confidentiality at all times and sensitivity when dealing with contentious and complex information.
• Co-ordinate and organise action arising from correspondence and ensure prompt and efficient response, as require, by the Doctors. Co-ordination with other professionals, outside Agencies, legal staff, Trust staff etc
• Responsible for up-to-date maintenance of diaries for the medical team.
• Maintain waiting list to ensure clients are seen within key target times.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person specification

Qualifications & Experience

Essential

• RSA/OCR III Word-Processing or equivalent qualification or experience
• NVQ 3 Business Administration or equivalent knowledge or experience
• RSA/OCR II Audio-Typing or equivalent qualification or experience
• Computer literate with experience of spreadsheets and databases
• Previous experience of working in an office environment

Desirable

• Previous experience working as a secretary in the NHS

Skills and Aptitude

Essential

• Excellent communication and interpersonal skills
• Ability to meet deadlines and work under pressure whilst remaining calm
• Ability to manage own workload and work independently
• Ability to prioritise and work on own initiative

Knowledge and Abilities

Desirable

• Knowledge of medical terminology
• Knowledge of the Trust's electronic information systems