Medicine and Recall Care Coordinator

Job summary

Are you organised, proactive and passionate about supporting patients to stay healthy and well?

Hedena Health is looking for a Medicine and Recall Care Coordinator to join our friendly and innovative team. This is a varied and rewarding role supporting our Contracts Team, Clinical Pharmacists and wider clinical team to deliver high-quality, proactive patient care.

You'll help manage medication requests and recalls, support patients with long-term conditions, carry out prescribing audits, action medicines safety alerts and work directly with patients to encourage engagement with health services. The role combines clinical administration, patient contact, care coordination and population health management.

Main duties of the job

Develop and implement proactive care services to help improve and maintain the health and wellbeing of our practice population. Proactively identify and work with a cohort of patients to support their personalised care requirements, using the available decision support aids.The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Clinical Contracts Manager, dependent on current and evolving practice workload and staffing levels:

About us

• A supportive and welcoming team environment.
• Opportunities to develop your skills and gain experience across a wide range of clinical and administrative functions.
• The opportunity to make a real difference to patients' health and wellbeing.
• A varied role where no two days are the same.

If you're looking for a rewarding role where you can combine patient care, medicines management and proactive population health work, we'd love to hear from you.

Job responsibilities

We are looking to recruit a Care Coordinator to provide clinical admin support to our Contracts and Clinical Pharmacy Team. The role will be varied and include daily processing of repeat medication, dealing with medication queries from patients and outside agencies, carrying out prescribing audits, actioning safety alerts, managing the recall system for medication management, imputing of clinical data and direct patient contact to encourage uptake of services. You would play an important role to proactively identify and work with people, including the frail/elderly and those with long term conditions, as well as outreach work of patients who may not be engaging with our services.

You would work closely and in partnership with the practice clinical teams, Clinical Pharmacists, and other members of the PCN multi-disciplinary teams providing coordination and navigation for patients and their carers across health and care services.

The successful candidate will display a compassionate nature, be knowledgeable about health care practices and medication, whilst providing exceptional customer service. You will have excellent communication skills, and a high level of IT literacy. Familiarity with IT systems including EMIS and Docman 10 would be desirable.

Person specification

Experience

Essential

• We're looking for someone who
• - Has experience working within the NHS or primary care.
• - Has knowledge of medicines and prescribing processes.
• - Is highly organised with excellent attention to detail.
• - Has strong IT skills and enjoys working with data and clinical systems.
• - Is confident communicating with patients and healthcare professionals.
• - Enjoys problem-solving and working as part of a supportive team.

Desirable

• - Experience in general practice, hospital or community pharmacy.
• Knowledge of EMIS and Docman.
• - Experience supporting healthcare improvement projects.