Network & Communications Engineer

Job summary

Help power technology that keeps frontline services connected.

We are looking for a skilled and motivated Network & Communications Engineer to help deliver secure, reliable, and high-performing network and communications services across the Trust. Working as part of our Technical Services team, you will play a key role in supporting the infrastructure that enables colleagues to provide high-quality care every day.

Keep critical network and communications services available and secure

Support innovation through modern infrastructure and digital technologies

Help deliver reliable, resilient services that support service users and staff

Work collaboratively in a team that values continuous improvement, learning, and technical excellence

If you are passionate about technology, problem solving, and delivering excellent services that make a real difference, we would love to hear from you.

Main duties of the job

Support the delivery and ongoing performance of the Trust's network, wireless, telephony, and communications infrastructure, ensuring services remain highly available, secure, and fit for purpose through proactive monitoring, maintenance, and continuous improvement.

Provide expert 3rd line technical support, troubleshooting and resolving complex infrastructure incidents while working closely with colleagues, suppliers, and stakeholders to maintain service continuity.

Design, implement, and support infrastructure projects, upgrades, and service improvements, ensuring solutions are resilient, scalable, well documented, and aligned to organisational requirements.

Apply specialist technical knowledge across networking, security, wireless, telephony, and mobile device management technologies while ensuring compliance with security, information governance, and operational best practice.

Contribute to incident, problem, and change management processes, supporting the delivery of safe, reliable, and effective digital services across the Trust.

About us

We are passionate about providing the very best care to the people we support, and we're looking for amazing people who share this passion to join us.

What is it that makes our Trust such a special place to work? Well, it's all about the people. Our staff, service users, carers and families all come from such diverse backgrounds and all have expertise and stories to share.

It's important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of

If you're interested in developing your career, you'll have access to a range of training and education opportunities, including apprenticeships, work experience and placements, as well as the chance to get involved in research.

We are very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us.

Job responsibilities

Support the delivery of the Trust's Digital Strategy through the implementation, maintenance, and continual improvement of network and communications infrastructure that enables modern, efficient, and reliable services.

The role provides specialist technical expertise within the Network & Communications team, ensuring infrastructure services remain secure, resilient, scalable, and fit for purpose.

Key Responsibilities

Monitor, maintain, and optimise network, wireless, telephony, and communications infrastructure

Design, implement, and support infrastructure projects, upgrades, and service improvements

Configure and maintain network switches, firewalls, wireless infrastructure, and security appliances

Ensure infrastructure is documented, secure, resilient, and aligned to best practice standards

Investigate, diagnose, and resolve complex technical incidents and problems

Support capacity planning and infrastructure lifecycle management

Manage and support mobile device management platforms and associated services

Work with suppliers and stakeholders to deliver projects, resolve incidents, and support service improvements

Contribute to business cases, technical designs, and infrastructure planning activities

Support change management and major incident processes, ensuring risks are appropriately managed

Provide technical mentoring, knowledge sharing, and support to colleagues across the Digital department

Maintain communications rooms and supporting infrastructure to a high professional standard

Deliver transformational digital capabilities that support frontline services and organisational objectives

Promote continual service improvement and adoption of emerging technologies where appropriate

Person specification

Training and Qualifications

Essential

• Degree (or equivalent qualification) in a relevant IT related field or equivalent relevant experience
• ITIL v4 Qualification

Desirable

• Cisco Certified Network Associate (CCNA)
• Fortinet NSE4
• Aruba Certified Network Technician (ACNT)
• VoIP Training and/or qualification
• Microsoft Intune Training and/or qualification

Technical skills

Essential

• Able to communicate with non-technical staff and explain IT issues in a manner they will be able to relate to, demonstrating patience, empathy and perseverance.
• Ability to meet deadlines e.g SLA's/KPI's, report deadlines and project timescales.
• Able to show initiative and make decisions, referring to senior staff where required.
• Able to prioritise and organise their own work, completing in an accurate and timely manner.
• Comprehensive understanding of network concepts, LAN/WAN/VLAN & wireless
• Knowledge of VoIP & SIP implementation and support
• Practical knowledge of configuring and maintaining: Routers & Switches, TCP/IP Networking, DNS/DHCP, Firewalls
• Experience managing Android & iOS devices using Microsoft Intune or similar MDMs
• Substantial & extensive "generic technology" problem solving skills
• Ability to cope with conflicting demands and constraints, prioritising and organising their own work, to complete it in an accurate and timely manner.

Experience

Essential

• 3rd Line Support Experience
• Experience of specifying technical requirements to meet business needs
• Experience of undertaking system implementations, upgrades and migrations
• Experience in managing security systems such as Firewalls and VPNs.
• Aruba switch and wireless networking experience, including installation, configuration and management.
• Experience of working in Comms Rooms

Desirable

• Experience working in an NHS organisation accessing clinical sites and NHS related networks such as HSCN.