Operations Supervisor

Core Responsibilities:

• 1.Health & Safety
• · Promote a proactive safety culture across the depot and on the road.
• · Identify and resolve unsafe behaviours or conditions.
• · Support compliance with Arriva’s HS&E Management System and safety initiatives.
• 2. Customer Experience
• · Provide professional, friendly responses to customer inquiries.
• · Investigate complaints and ensure preventative actions are implemented.
• 3. People Management
• · Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.
• · Maintain uniform and appearance standards.
• · Support employee development and foster a culture of Equality, Diversity & Inclusion.
• · Accurately manage absence records and enforce HR policies.
• · Build constructive relationships with Trade Union representatives.
• 4. Operational Excellence
• · Oversee day-to-day bus service operations ensuring all duties are covered.
• · Manage and record lost mileage and service disruptions.
• · Collaborate with Engineering to ensure vehicle availability.
• · Monitor KPIs and local objectives to maintain service quality.
• 5. Financial Oversight & Decision-Making
• · Ensure accurate timekeeping and wage input.
• · Optimise duty planning and manage overtime for cost efficiency.
• · Use data and tools to support operational decision-making.
• 6. Continuous Improvement & Innovation
• · Maintain up-to-date KPI data.
• · Share best practices and contribute to operational improvements across the business.
• 7. Corporate Social Responsibility
• · Uphold Arriva’s brand, values, and community engagement in all interactions.

Essential Requirements:

• · Supervisory experience in a staff or resource management role
• · Understanding of Health & Safety legislation and standards
• · Valid First Aid certificate (or willingness to obtain)
• · Strong communication, coaching, and interpersonal skills
• · Customer-focused mindset
• · Proficient IT skills
• · Ability to influence and lead teams
• · Organised and decisive under pressure
• · Knowledge of the PCV/HGV industry
• · Experience working in partnership with Trade Unions
• · Flexible, self-motivated, and resilient