Outpatient Receptionist

Job summary

We are looking for an enthusiastic, helpful and friendly individual to join our team and work as the receptionist covering predominantly, the Out Patient Clinic at Laureate House, although they may be expected to work at other locations across the Trust from time to time

The main duties of the post holder will be to meet and greet patients as well as clinical and clerical staff. The post holder will be the first line of telephone contact to all service users, carers/relatives, displaying a warm, friendly and helpful attitude always.

Duties will include, receiving referrals, arranging appointments, updating this on the EPR system, recording messages accurately for all team members as well as managing telephone calls for the area of responsibility and transferring calls appropriately in a professional manner as well as providing admin support to the clinical team.

Main duties of the job

The post holder will meet and greet the General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner.

The postholder will provide an efficient and professional Reception service ensuring quality service to all users. The post holder will also be required to undertake general clerical duties within the reception.

To have a flexible approach in providing admin support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact and also, face-to-face contact at some sites and therefore, good communication skills are essential.

To meet the needs of the Trust services, you may be required from time to time to work outside of your normal area of work. The Trust reserves the right to change your normal area of work to any other location within the Trust.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job responsibilities

Please see attached job description and person specification

Staff benefits

• Pay Enhancements
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)

Person specification

Qualifications

Essential

• Grade C or above in GCSE or Level 4 or above in English and Maths

Experience

Essential

• Minimum of 2 years previous Admin experience
• Previous receptionist experience

Desirable

• Previous admin/reception experience in NHS

Skills

Essential

• Evidence ability to multi task and prioritise
• An excellent telephone Manner and excellent communication skills
• A caring and sensitive attitude when communicating with staff and patients
• Ability to work on own Initiative
• Ability to work well within a team

Desirable

• Experience with GMMH Paris system/other EPR system
• Adaptable to new systems/ processes.
• Ability to liaise with multidisciplinary team and differing levels of personnel.