Patient Access Clerk
This job in numbers
Job summary
Based in a busy office environment, this is an opportunity to work with the patient access team. You will be providing a comprehensive service dealing with all requests for the release of information in accordance with the provisions of the Data Protection Act, Freedom of Information Act and the Environmental Information Regulations.
Main duties of the job
Our ideal person will need computer skills, be numerate and have a good standard of literacy. You must be prepared to work as a supportive and committed team member and display an enthusiastic and self-motivated attitude to ensure our deadlines are achieved. The workload is busy and you have to be able to work with speed and accuracy at all times.
Please note this post will close at sufficient applicants.
About us
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.
Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.
We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.
We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person specification
Qualifications
Essential
- GCSE's A-C or equivalent qualification or experience
- NVQ 2 in Business Administration or equivalent experience
Knowledge
Essential
- Demonstrate ability to develop knowledge of hospital layout and manual handling which will be acquired through on the job instruction.
- Ability to record/ document information clearly in line with policy and procedure.
- Ability to use initiative and make decisions within sphere of work and/ or knowledge recognising where assistance/ escalation are required.
Experience
Essential
- Previous experience of working as part of a team
- Experience of working effectively in a busy environment.
- Experience of organising and prioritising own workload
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