Patient Access Coordinator

Job summary

Full Time Vacancy working 37.5 hours per week

12 hour shifts with a variety of day and night shifts along with weekday and weekends

Are you looking for a busy varied role ?

We are looking for an experienced patient access coordinator to join our busy Emergency Department Admin team. This role will include being the first point of contact for patients which will including registration of patients that attend by foot and my ambulance. Ensuring all patients are being actively managed with an appropriate plan and providing regular updates to the clinical site team. With this you will need to monitor the decision to admit teams for patients along with any 4 or 12 hours which may occur.

Main duties of the job

The Patient Access Coordinator works in the Emergency Department (ED) and has an essential role within the ED Team. This is a combined role which includes but is not limited to:

• Reception duties: being the first point of contact for patients
• Registration of patients into the department both on foot and by ambulance
• Completion of breach data for both 4- and 12-hour national targets
• Monitoring of Decision to Admit for senior reviewed patients (DTAs)
• Handling phone calls from internal departments and external stakeholders
• Have an overview at all times of the position in the emergency Department
• Ensure that all patients are being actively managed with an appropriate plan
• Utilise escalation triggers and liaise with the Flow Nurse/ Nurse in Charge
• Provide regular SITREP updates to the Clinical Site Team
• Provide administration support and advice as required to clinical colleagues in the Emergency Department
• Manual handling of patients to assist with internal transfers

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job responsibilities

Please see the full details of job description and personal specification attached to this job advert.

Person specification

Qualifications

Essential

• GCSE pass in English Language (minimum Grade c-level4-9) or equivalent
• GCSE pass in Mathematics (minimum Grade c-level4-9) or equivalent

Desirable

• NVQ level 3 Business Administration or equivalent

Skills

Essential

• Evidence of excellent customer care skills
• Excellent Communication Skills
• Understanding of Confidentiality
• High level of Computer Literacy
• Working Knowledge of Microsoft Packages
• Ability to use own initiative and prioritise work load
• Excellent Organisational Skills
• Able to work flexibly (internal rotation, days, nights, twilights)

Experience

Essential

• Ability to work independently and as part of a team
• Able to handle potentially volatile and distressing situations
• Able to be non-judgemental and relate to the public in a calm and professional manner
• Able to deal with a steady flow of work and sudden episodes of influx of work
• Demonstrates knowledge and interest of duties required
• Previous Administrative and Clerical experience

Desirable

• Previous relevant experience in a similar role