Patient Follow-Up Coordinator

Job summary

The Patient Follow-Up Coordinator is responsible for the day-to-day administration and coordination of Remote Monitoring and Supported Self-Management Pathways (SSMP) within the Cancer Support Team. The post holder will manage patient activity across remote monitoring systems, ensuring accurate data entry, monitoring pathway compliance, undertaking quality assurance checks, identifying and escalating data gaps, and tracking patients throughout their follow-up journey.

Working closely with Cancer Support Workers, Cancer Nursing teams, Prehabilitation services and other multidisciplinary colleagues, the post holder will support the delivery of safe, effective and patient-centred follow-up care for people living with and beyond cancer. The role requires strong organisational skills, attention to detail, and the ability to manage competing priorities while maintaining high standards of data quality and patient confidentiality. The post holder will also provide administrative and project support to the Cancer Support Team.

Previous applicants need not apply and this role can't be sponsored for.

Main duties of the job

Please see attached Job description and person specification for full details of roles and responsibilities.

About us

Salisbury NHS Foundation Trust (SFT) is part of the Bath, Swindon and Wiltshire (BSW) Hospitals Group, alongside Great Western Hospitals NHS Foundation Trust and the Royal United Hospitals Bath NHS Foundation Trust. Together, we are committed to delivering outstanding, sustainable healthcare through collaboration, innovation and excellent patient care.With a history spanning more than 250 years, SFT combines a proud heritage with a forward-looking approach to healthcare. We employ more than 4,000 staff, provide around 470 beds and deliver acute, specialist and regional services across Wiltshire and beyond.Our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues feel valued, developed and empowered to reach their potential. Flexible working helps colleagues balance work and personal commitments while meeting the needs of patients.We offer NHS benefits including the NHS Pension Scheme, generous annual leave, staff discounts and onsite facilities.Salisbury offers an exceptional quality of life, combining a historic city with beautiful countryside, access to the south coast and excellent transport links. Find out more at Experience Salisbury.

Job responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person specification

Experience

Essential

• Experience in an administrative or coordination role involving data entry, record management and managing competing priorities.
• Experience organising meetings, maintaining databases and producing accurate records.
• Experience of tracking cases, maintaining accurate records and monitoring deadlines or key milestones.
• Demonstrable experience using electronic systems and databases to input, update and retrieve information accurately. Strong attention to detail and ability to identify and escalate data discrepancies.

Desirable

• Previous NHS or healthcare administration experience
• Previous experience working in Cancer/oncology

Qualifications

Essential

• NVQ Level 3 in Business Administration
• GCSE English and Maths (Grade C/4 or above or equivalent).
• Relevant qualification, training, and/or demonstrable experience in the use of Microsoft Office applications, including Excel, Outlook, Word, and Microsoft Teams.

Desirable

• A Levels or equivalent qualification.
• Customer Service or equivalent experience

Knowledge

Essential

• Excellent verbal and written communication skills with the ability to communicate professionally with patients, carers, clinicians and external organisations
• Ability to work effectively within a multidisciplinary team and build positive working relationships across departments and organisations
• Understanding of confidentiality, information governance, data protection and the importance of accurate patient records. Commitment to maintaining high standards of data quality and patient safety
• Strong customer service skills with a patient-centred approach. Demonstrates compassion, professionalism and responsiveness when supporting patients and carers.
• Ability to work proactively and flexibly, manage workloads effectively, work independently and as part of a team, contribute to continuous improvement, uphold equality, diversity and inclusion principles, and support the delivery of high-quality cancer services and patient experience.

Desirable

• Experience using NHS systems (e.g. Lorenzo, EPR, Somerset Cancer Registry) Experience of remote monitoring platforms.
• Previous experience working within cancer services

Other job-related requirements

Essential

• Flexible, open-minded and proactive with identifying and making improvements
• Strong focus on providing a high-quality and personable customer experience
• Works effectively both autonomously under own initiative, and as part of a team
• Ability to manage conflicting priorities
• Committed towards, and understanding of, the principles of equality, diversity and inclusion
• Genuine desire to work in an administrative environment
• Genuine interest in improving cancer care and support for patients