Patient Pathway Co-ordinator

Job summary

This is an exciting opportunity to work in an extremely busy Trust, providing admin support to the Breast Surgery Department at St Bartholomew's Hospital.

The team requires a highly organized Patient Pathway Coordinator to provide a range of duties. They will be responsible for actively managing the administrative processes of Breast Surgery department and patients, the associated administrative staff, to ensure a smooth and efficient pathway from referral to treatment.

Candidates must have excellent communication. Administrative and typing experience. Undertake patient pathway validation for Breast Surgery to ensure Referral to Treatment and Cancer Waiting Time access targets are adhered to.

To ensure there a high standard of medical secretarial support is available to the clinical teams and monitor turnaround time of typing to ensure it is completed within acceptable timeframes.

Provide cover for other administration managers within the Division during periods of annual leave and sickness.

Main duties of the job

The purpose of this post is to actively manage the administrative processes of patientpathways, ensuring a smooth and efficient service for patients throughout their treatment bythe Trust. Also, to ensure and participate in providing an effective administration service tothe multidisciplinary team.

Manage the administrative processes associated with patient pathways and the functioning and effectiveness of clinical teams. This includes ensuring that Cancer 2WW/ 18-week access target and other quality targets are met.

Be a key contact in providing patients with access to healthcare professionals, informationon appointments and assisting with other queries.

Manage clinic profiles to ensure capacity is used efficiently, including regular monitoring ofclinic utilisation and use of corrective actions on CRS (the Trust's patient informationsystem) when required & eRS (Electronic Referrals System).

Be responsible for the provision of an efficient and effective secretarial/PA service to amultidisciplinary team, including implementation of digital dictation/voice recognition servicesand quality assurance of the documents and their distribution. Work closely with themultidisciplinary team to ensure all correspondence is dealt with quickly and efficiently.

Undertake small amounts of typing when letters fall outside of the remit of the trust digitaldictation system.

Implement Standard Operating Procedures (SOPs) and contribute to the development of SOPs.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment

Person specification

Qualifications

Essential

• GCSE, A level or equivalent standard of education

Experience

Essential

• administration/ medical secretarial/ pathway experience or equivalent
• Acts responsibly as a team member and seeks help, and escalates issues, as necessary
• Ability to use and maintain resources efficiently and effectively and encourage others to do so
• Able to monitor quality of own work and others
• Able to work within set time frames working to priorities and deadlines
• Demonstrable success in managing change
• Worked in a multi-disciplinary team across departmental/service boundaries

Desirable

• Previous NHS experience

Knowledge

Essential

• Working knowledge / understanding of national Access targets with respect to the patient pathway and 18 week RTT rules.
• Good understanding of medical terminology

Skills

Essential

• Excellent verbal and written communication skills including a good telephone manner
• Methodical and logical approach to work prioritisation and planning
• Competence with a range of IT packages, e.g. Microsoft, eRS, and CRS
• Ability to provide constructive opinions and views on ideas for service improvement
• Ability to assess risk and report any issues that may put Health and Safety at risk
• Ability to produce correspondence & reports to a high standard
• Ability to communicate professionally at all levels and experience of dealing with patient anxiety in a reassuring manner