Patient Pathway Coordinator - Breast Unit

Job summary

This is an exciting opportunity to join our Breast Unit admin team as aPatient Pathway Coordinator.

This post is based onsite and is a key role within the Trust where you will provide a full and comprehensive administration service to the Breast Unit, including welcoming patients at reception.

There is always something different to learn and it is a fast paced role. needing attention to detail

If you're someone who enjoys talking to people, has a calm and empathetic nature and can work on their own initiative - this could be the job for you.

You will need to have a good attention to detail, and be able to negotiate with clinicians and patients to ensure that patients receive their treatment within our target times.

Full support and training is provided.

This is a part time post at 22.5 hours per week - you must be able to work on Mondays and Fridays, and any other day of the week.

Main duties of the job

To provide a full and comprehensive administration service to the Breast Unit, including welcoming patients at reception. This will require the post holder to possess great communication skills and a warm welcoming manner.

About us

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.

We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!

Discover what it's like to live and work in Bath, explore our RUH staff benefits, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.

Job responsibilities

Please see the attached job description and person specification for more information about the role.

Person specification

Knowledge and Experience

Essential

• Experience of working in a customer/patient focused environment
• Understanding of the importance of maintaining confidentiality
• Experience dealing with people (customers, patients) over the telephone or in person

Desirable

• Experience of dealing with patients appointments

Specific Skills

Essential

• Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers
• Excellent organizational skills
• Ability to work as part of a team

Qualifications

Essential

• Educated to GCSE/O level or equivalent work experience