Patient Pathway Coordinator

Job summary

We are looking for an enthusiastic and highly motivated Patient Pathway Coordinator to join our Specialised Cardiology directorate. This will include managing patient and hospital correspondence, managing the patient tracking list and booking appointments all to support the patient's journey.

You will be working with consultants, nurses and pharmacists to provide high quality care to patients.

Main duties of the job

You will work with the Service Manager/Delivery Manager or Senior Patient Care Coordinator (line manager) to ensure that administrative processes for the patient pathway meet the quality standards required both nationally and within the directorate and are adhered to. You'll support with improving the service and administrative pathways by offering prompt and professional communication with patients and other healthcare providers, as well as booking responsibility, managing the attendance of patients and typing clinical letters

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment

Person specification

Qualifications

Essential

• GCSE A Level or equivalent standard of education
• A good level of medical terminology acquired through education, training or work experience
• ECDL or equivalent experience ie experience of a range of IT packages such as word, excel, outlook and power point

Experience

Essential

• Minimum of 3 years administration/medical secretarial/ pathway experience or equivalent non NHS

Knowledge

Desirable

• Education/Requirements Supervisory or office management skills equivalent to certificate level

Skills

Essential

• Keyboard skills to access and input to data systems; Competent in Microsoft Office
• Competence with a range of IT packages, e.g. CRS and EPR Understanding of Data Protection Act and Freedom of Information Act

Desirable

• Ability to use information to monitor processes, plan and initiate action