Patient Safety Support Officer

Job summary

The post holder will be expected to support the incident and serious incident elements of the work of the Corporate Nursing and Integrated Governance Team, ensuring there is robust application of Trust governance processes, policies and procedures.

The main purpose of this role is to provide support for the organisation in the delivery of robust incident management process, learning from incident and the patient safety Incident response Framework by:

• Facilitating the incident reporting and management process
• Supporting the delivery of serious incident investigation process
• Supporting the wider work of the patient safety team

Main duties of the job

ToCommunicate with a range of contact's e.g. staff from other departments, external clients, patients and their families, concerning both routine and complex information, some of which may be confidential.

ToProvide administrative support to the Patient Safety Team within set timescales and to a high standard of accuracy and presentation that will include

Typing documents - letters, meeting notes, reports

Processing correspondence, messages and emails - including emails from external organisations - ensuring incoming mail dealt with appropriately and forwarding of items requiring management attention

Data inputting

Developing and maintaining effective and efficient office systems including electronic filing

Organising meetings as requested and providing administrative support for those meetings e.g. room bookings, taking minutes/meeting notes

Data quality checking

Providing support to staff users to ensure all queries are actioned, escalated or delegated as appropriate

Support with training needs for all staff users

Assisting with the external reporting to LFPSE (Learn from Patient Safety Events) reporting system

Highlighting potential serious incidents with the Patient Safety Team as required

System maintenance as required

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded.

The person specification below is not the full personspecification, butoutlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Person specification

SKILLS & KNOWLEDGE

Essential

• Knowledge of IT systems
• Good verbal and written communication skills
• Able to organise and prioritise work
• Be able to use own initiative as well as working within a team
• Good organisational skills

Desirable

• Understanding of hospital administrative structure

Qualifications

Essential

• Good standard of education (GCSE or equivalent)

Desirable

• NVQ in Business and Administration Level 2 or above

Experience

Essential

• Previous NHS experience
• Use of Microsoft Word, MS Excel, MS Powerpoint & Email system
• Experience of dealing sensitively with challenging or upset patients or families.
• Experience of data quality checking

Desirable

• Experience of using patient safety management system Ulysses, Datix or other risk management systems
• Corporate experience of working in an Office environment.
• Experience in organising multi-disciplinary meetings