Patient Support Team Member (Admin/Reception)
This job in numbers
Job summary
What is Patient Support?
Our patient support team are the first point of contact with all of our patients whether over the phone, face-to-face or online. They are the welcoming face of the practice with a smile and a can-do attitude. They know and understand our practice, community and local services in detail and really care about our patients.
What will you do?
It is a busy practice and you will be helping people who may be anxious, unwell or who just want a chat.
You will deal with patient queries from booking appointments to solving problems - face to face, over the phone or online; produce prescriptions, update our clinical system and use it safely to support patient care, deal with confidential communication & support the clinical team with any queries or problems.
Main duties of the job
Who are we looking for?
We are looking for someone who is warm, friendly and approachable. You will love working with people in a fast-moving environment. It is never boring!
Ideally we are looking for people to work Mon-Fri to cover the later half of the day. Our day ends at 18:15 and the start time will be agreed depending on the total contracted weekly hours.
We have part-time and full-time roles available.
You will enjoy:
Working with people from all ages and backgrounds; Using your can do approach to work out how best to solve any challenges; Being part of a team where everyone relies on and trusts one another; Connecting with people and keeping them at the heart of the service you deliver
About us
Who are we?
We are a new business emerging from two small practices coming together to provide our patients with continuity of care, building on our combined strengths. We are bringing together two great teams of people who have a deep-seated commitment to our patients, firmly believing in the principle that Small is Still Beautiful when it comes to our direct patient care. Behind the scenes, our larger scale will help deliver continuity of care whilst minimising duplication. We have big dreams and we are looking for people who want to join us to make a difference.
Job responsibilities
What will you do?
It is a busy practice and you will be helping people who may be anxious, unwell or who just want a chat.
You will:
Deal with patient queries from booking appointments to solving problems, whether face to face, over the phone or online.
Produce prescriptions and deal with letters into the practice.
Update our clinical system and use it safely to support patient care, dealing with confidential communication, both written and electronically.
Support the clinical team with any queries or problems.
Open & close the building.
Be available to help out or cover for colleagues during absence.
And whatever else may crop up that is reasonable to expect from the team!
Person specification
Experience
Essential
- Able to connect and communicate with people
- Use IT efficiently & effectively
- Understanding of confidentiality and discretion
- Sensitive to working with people who may be anxious, stressed, unwell or just need a friendly ear.
Desirable
- Previous experience of general practice and/or S1, while helpful, is not essential. We are looking for skills rather than knowledge.
Qualifications
Desirable
- GCSE or O Level grade A-C in English and Maths
Email me jobs like this
"Patient Support Team Member (Admin/Reception)" in Leeds
One click to unsubscribe, any time. We only use your address for this alert.