Pay & Transactional Administrator

Job summary

As a Pay and Transactional Administrator, you will manage employee records within the national Electronic Staff Record (ESR) system from onboarding to exit. You will accurately enter contractual updates, changes, and terminations, ensuring all data meets strict payroll deadlines so our staff are paid correctly. Working closely with line managers and our external payroll provider, Salisbury NHS Foundation Trust, you will handle daily contract and pay queries with absolute confidentiality and in line with GDPR.

At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

Main duties of the job

In this role, you will maintain clear audit trails for contract changes and verify that updates have approved recruitment and job evaluation clearance. You proactively flag late forms to managers to prevent overpayments and support the wider People Services team with general administration. Communication is a key aspect of this role and you will confidently resolve queries from all levels of staff via phone and email, using your customer service skills to navigate difficult or sensitive situations professionally.

We will support you to build a thorough understanding of ESR processes, Agenda for Change terms and conditions, and NHS pay scales. You will collaborate closely with internal teams including eRostering, Workforce Information, Employee Relations, and Recruitment to ensure payroll issues are resolved swiftly.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person specification

Qualifications

Essential

• *Holds an NVQ3 or have equivalent experience with commitment to own CPD / Development
• *Maths and English GCSE or equivalent

Experience

Essential

• *Experience of using Microsoft Office and other IT systems
• *Experience of data query tools, databases and spread sheets
• *Experience of exploring new information systems
• *Experience of data entry, cleansing and quality checking
• *Experience working in a customer-focused environment
• *Experience of working in a constantly changing environment
• *Experience of working with senior managers and other staff who have a varying level of understanding of HR and learning processes
• *Proven record of developing new working relationships