Payroll Assistant

Job summary

A new and exciting opportunity has arisen within our Pay Services team.

We are looking for a reliable and motivated individual with excellent customer service skills to join our busy team and contribute to the production of the monthly payrolls. Previous experience of working in a payroll environment would be advantageous but is not essential, as training and support will be provided.

The successful candidate will be responsible for managing their own allocated section of the payroll and providing a high-quality payroll service to our customers.

This role offers a hybrid working arrangement, combining home working with office-based working. Successful applicants will be expected to attend the office as required for training, team meetings, service delivery requirements and to support collaborative working within the team.

You will be organised, process-driven, with the ability to prioritise your workload and work calmly under pressure to meet deadlines. You will be computer literate and proficient in the use of Microsoft Word, Excel and Outlook. A keen eye for detail is essential, along with strong communication skills, both verbal and written, and the ability to explain detailed Terms and Conditions of Service, system processes and related information clearly and accurately.

An NVQ Level 3 qualification (or equivalent) is desirable but not essential. Candidates who can demonstrate relevant skills, knowledge and experience are encouraged to apply.

Main duties of the job

• Supported by the Payroll Team Leaders and Payroll Officers, to be responsible for a small allocation of the payroll.
• To work on specific tasks associated with the production of the monthly payroll which includes, but is not limited to, the validation routines.
• To work with the team to run, produce and validate the monthly payrolls, ensuring that payments are accurate and timely, and that T&Cs, policy and statutory legislation in relation to staff pay is complied with at all times.
• To provide a customer focused payroll service.
• To support and advise staff with payroll enquiries, via email, phone/MS Teams and post.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may close this vacancy early if we receive a high volume of applications

Please note: If you use Artificial Intelligence (AI) as part of your application, we encourage you to review the Trust's guidance on the use of AI within the recruitment process. Further information can be found on Join Us :: Midlands Partnership University NHS Foundation Trust or www.mpft.nhs.uk/joinus

Job responsibilities

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

For further information about the role, please see the attached recruitment pack which includes a detailed job description and person specification.

Person specification

Qualifications

Essential

• GCSE English Language and Maths or equivalent qualification or experience.

Desirable

• Payroll related qualification at NVQ Level 3 or above.

Experience

Essential

• Experience of working in a customer service environment.
• Experience of using Microsoft Office packages including Outlook, Word, and Excel.

Desirable

• Previous payroll experience
• Previous NHS experience
• Previous experience of using the NHS ESR System

Skills

Essential

• Ability to input data accurately
• Demonstrate relevant written and verbal communication skills
• Good organisation and prioritisation skills
• Good time management skills and an ability to work to deadlines
• Ability to work as part of a team

Knowledge

Essential

• Basic understanding of payroll cycles, responsibilities and processes.
• Basic understanding of Data Protection and Information Governance issues.