PCN Care Coordinator

Job summary

Job title: PCN Care Coordinator Location: The Practice St Albans and Nirmala Salary: £27.115.00 Hours: 37.5 hours a week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Main duties of the job

The PCN Care Coordinator is responsible for responding to patient queries, managing appointment requests, signposting patients to services, and maintaining patient records. The role involves emailing, scanning, coding clinical correspondence, processing prescription requests, and utilizing other information systems for efficient workflow. Ideal candidates should have reception or customer care experience, excellent communication skills, and basic PC skills like Word, Excel, and email. Familiarity with SystmOne is desired. Previous NHS experience is a plus. Benefits include 27 days annual leave, access to learning systems, development opportunities, and various employee schemes.

About us

Operose Health is focused on delivering primary care at scale with the purpose of improving access, outcomes, and patient experience. They empower their employees to be their best for patients and each other. Operose Health values caring, ambition, resourcefulness, and excellence. They listen with compassion and support people for healthier futures. Determined to transform experiences, they aim to revolutionize primary care. The organisation encourages creativity and lifelong learning to enhance service quality. They provide career development opportunities and a variety of employee benefits, reflecting their commitment to staff and patient wellbeing.

Job responsibilities

Job title:PCN Care Coordinator

Location:The Practice St Albans and Nirmala

Salary:£27.115.00

Hours:37.5 hours a week

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Experience with SystmOne
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person specification

Qualifications

Essential

• Reception or customer care experience, familiarity with SystmOne, basic PC skills (Word, Excel, email).