Phlebotomist

Job summary

The post-holder will be responsible for performing venepuncture, as requested by the clinical team, to the entitled patient population.

For full details about the role, please refer to the attached draft job description.

Main duties of the job

The following are the core responsibilities of the phlebotomist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels

Obtaining patient consent for the collection of a blood sample

Performing venepuncture in accordance with practice protocols

Maintaining accurate patient records on TPP SystmOne

The correct labelling, packaging and storing of samples

Effective use of the specimen log, resolving any discrepancies

Ensuring samples are sent to the laboratory in a timely manner

Working collaboratively with the nursing team, seeking guidancewhen necessary for patient related matters

About us

Cambridge Medical Group provides care to 7,400 patients across Middlesbrough and the immediate area. The surgery is made up of a diversified clinical team consisting of GP's, ANP's, ACP and a nursing team, with clinical supervision and mentorship by GPs to GP registrars and F2 doctors.

Our vision is to deliver high quality and effective health care to all our patients, tailored and responsive to the needs of the local population by improving the health and quality of life for all individuals in the communities we serve, delivering an invaluable service to our patients and clients, proving a positive and safe experience for all our patient care.

We understand the importance of creating a positive working environment and strive to ensure our staff feel supported, appreciated and empowered in their roles. Our practice promotes teamwork, open communication and a strong work ethic, whilst recognising the importance of maintaining a healthy work-life balance.

Benefits include NHS Pension Scheme membership, access to ongoing training and development opportunities and a supportive management team.

The practice benefits from free on-site parking and excellent transport links, making commuting straightforward and convenient.

Please note that this vacancy may close early if we receive a sufficient number of applications.

Job responsibilities

Job responsibilities

To provide a high-quality and efficient phlebotomy service to patients registered at the practice, supporting the clinical team in the delivery of safe and effective care. The postholder will work independently to collect blood samples from patients, ensuring accurate labelling, recording, and timely dispatch of specimens to support diagnosis and ongoing clinical care.

Key Responsibilities

• Perform venepuncture on patients in line with clinical guidance and infection control standards.
• Ensure samples are correctly labelled, recorded, and prepared for collection by the laboratory.
• Accurately update patient records on the clinical system (SystmOne).
• Maintain equipment, stock levels, and cleanliness of the phlebotomy area.
• Work collaboratively with GPs, nurses, and administrative staff to ensure a smooth and efficient service.
• Provide reassurance and information to patients, ensuring dignity, privacy, and comfort at all times.
• Report any abnormal findings, incidents, or concerns to the appropriate clinician or manager.
• Adhere to all practice policies, including infection control, health and safety, confidentiality, and safeguarding.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve performance
• Work effectively with individuals in other agencies to meet patients' needs
• Manage own time, workload and resources effectively

Health & Safety

The postholder will assist in promoting and maintaining their own and others health, safety, and security as defined in the practices Health & Safety Policy, Manual, and Infection Control Policy. This includes:

• Using personal security systems within the workplace according to practice guidelines
• Identifying and managing risks involved in work activities.
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures and maintaining tidy, safe work areas free from hazards
• Actively reporting of health and safety hazards and infection hazards as soon as they are recognised
• Assisting in maintaining general standards of cleanliness within the scope of the role.
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children and vulnerable adults

Equality and Diversity

The postholder will support the equality, diversity, and rights of patients, carers, and colleagues, by:

• Acting in a way that recognises the importance of peoples rights, in line with practice policies and current legislation.
• Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
• Behaving in a welcoming, non-judgmental manner that respects individual circumstances, feelings, priorities, and rights.

Personal/Professional Development

The post-holder will participate in training and development as part of their employment, including:

• Annual individual performance review and maintaining records of personal and professional development
• Taking responsibility for ongoing learning and performance
• Demonstrating skills and activities to others undertaking similar work

Freedom to Act

The postholder will be guided by precedent and clearly defined occupational policies, protocols, and codes of conduct. Work will be managed rather than supervised, with results assessed at agreed intervals.

Manage own workload

Prioritise Tasks

Meet Deadlines

Person specification

Personal Attributes

Essential

• Compassionate, patient-focused approach.
• Reliable, punctual, and well-organised.
• Flexible and adaptable to the needs of the practice.

Qualifications

Essential

• Accredited phlebotomy qualification or equivalent competency-based training.
• Evidence of up-to-date training and continued professional development.

Desirable

• Basic Life Support (BLS) training.
• Infection control training.

Experience

Essential

• Competency in phlebotomy, with evidence of up-to-date training and practice.
• Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
• Demonstrate good customer care skills and the ability to communicate effectively with the Multidisciplinary team, patients, carers and visitors.
• Ability to prioritise the care requirements for identified patients
• Basic skills of empathy and reassurance.
• Basic keyboard and IT skills
• Organise own day to day work tasks or activities.
• Ability to work independently and as part of a team.
• Understanding of infection control and patient confidentiality.
• Accurate record-keeping and attention to detail.

Desirable

• Previous experience working in a GP practice or healthcare setting.
• Familiarity with NHS laboratory procedures and IT systems (e.g. SystmOne).
• Basic Life Support and infection control training.