PMO Systems Manager

Job summary

As the PMO Systems Manager you will be responsible for developing, configuring and administering our project management system, and other related systems, based on Microsoft's Power Platform.

As part of the Trust PMO you will play a vital role in enabling the successful delivery of projects and programmes to improve clinical outcomes, patient experience and staff satisfaction.

Your well designed and implemented Power Platform based tools will reflect NUH's Project Management Policy & Framework and 'influence behaviour', 'inform decisions' and help make 'Every Project Worthwhile!'

Main duties of the job

Systems Management - responsible for managing the development pipeline, system roadmap and operation of all PMO Systems

Power Platform Administration - responsible for the following aspects of developing and administering a Power Platform based system:

• Governance & Assurance
• Security & Access
• Data Structures & Integrity
• System environments/platforms Oversight
• Development Lifecycle & Change Control & Compliance
• Support & Training
• Risk & Issue Management & Problem Solving
• Analysis & Reporting- responsible for using analysis and reporting functionality, in particular Power BI, from Power Platform based systems
• Training - Responsible for developing and delivering user training material in support of the effective use of the PMO Systems
• Line Management - Responsible for managing those assigned to the PMO System Admin Team.
• Personal Development - Responsible for pro-actively keeping up to date with technical knowledge and skills required to do this job.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job responsibilities

Systems Management - responsible for managing the development pipeline, system roadmap and operation of all PMO Systems, including:

NorthStar (a PPM Tool), an Equality and Quality Impact Assessment (EQIA) Tool, a Workforce Planning Tool, a Digital Projects request Assessment Tool, a common point of enquiry tool.

Be responsible for the system administration of all Power Platform based tools and any other PMO Systems

Power Platform Administration - responsible for the following aspects of developing and administering a Power Platform based system:

• Governance & Assurance
• Setting the rules for how the platform is used - manage System environments, policies, and standards so things dont become chaotic.
• Security & Access
• understand who should have access to what, and ensure data is protected and compliant
• Data Structures & Integrity
• manage how data is structured, stored, and used - especially in Dataverse and across integrated systems
• System environments/platforms Oversight
• keep an eye on whats running, whats being used, and whats breaking -including apps, flows, and connections
• understand how the platform connects to other systems to deliver real value
• Development Lifecycle & Change Control & Compliance
• manage how solutions are built, tested, and deployed, so changes do not disrupt the business
• Ensuring the platform meets regulatory and organisational requirements
• Support & Training
• Acting as a bridge between IT, the PMO and the service developing for users safely without blocking innovation
• Risk & Issue Management & Problem Solving
• Ensuring the platform meets regulatory and organisational requirements
• Being able to quickly diagnose and fix issues when apps, flows, or integrations fail

Analysis & Reporting- responsible for using analysis and reporting functionality, in particular Power BI, from Power Platform based systems, including:

• Quality assurance of data
• Performance Reporting
• Route cause analysis
• Process mapping
• Requirements capture & solution definition
• Portfolio Management processes - project rating & prioritisation

Training - Responsible for developing and delivering user training material in support of the effective use of the PMO Systems, including:

• Being part of delivering new starter induction sessions
• Lead & provide new user and admin training
• Produce training & guidance material and operating procedures
• Line Management - Responsible for managing those assigned to the PMO System Admin Team.

Personal Development - Responsible for pro-actively keeping up to date with technical knowledge and skills required to do this job and gain relevant NUH and Project Management knowledge and Microsoft certifications, e.g.

PL-200 Microsoft Power Platform Functional Consultant

PL-400 Microsoft Power Platform Developer

PL-600 Microsoft Power Platform Solution Architect (Senior Level)

PFQ, PMQ, P3O, MoP

Trust objectives, policies and people management expectations

Person specification

Behaviour

Essential

• oAble to demonstrate behaviours consistent with the Trust's Values & Behaviour standards
• oAbility to cope with pressure and act in a professional manner at all times.

Qualifications & Experience

Essential

• oRelevant bachelor's degree, equivalent professional qualification or equivalent knowledge, training & experience
• oTraining or qualifications or equivalent in use of Microsoft PowerApps and Power BI (e.g. PL-200)
• oExperience using and developing Microsoft PowerApps and Power BI reports, customising MS Power Apps and complex MS Power Automate Flows, and managing Power App environments
• oTraining or qualification in Project or Programme management (e.g. PMQ PRINCE2, MSP) or equivalent

Desirable

• oTraining or qualifications in Portfolio Office Management (e.g. MoP, P30) or equivalent
• oTraining or qualifications or equivalent in advanced use of Microsoft PowerApps and Power BI (e.g. PL-400 & PL-600)
• oExperience using, configuring, developing and administering project management systems.

Engagement

Essential

• oExcellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority.

Desirable

• oAble to write business cases

Problem Solving

Essential

• oAble to plan, analyse and problem-solve complex situations, being objective and innovative and using initiative to resolve problems and present solutions

Organisation

Essential

• oAbility to work on own initiative and organise own workload without supervision working to tight and often changing timescales, with conflicting priorities.

Availability

Essential

• oAble to travel to work across different sites and occasionally work and/or attend meetings out-of-hours at weekends and in evenings and at off-site venues