Portering Officer

Job summary

To ensure the management and provision of a safe, efficient and effective Portering and Postal service to agreed standards and within financial constraints throughout the Trust. Responsible for assisting the Facilities Service Manager with the operational management and delivery of portering and postal services The Portering Officer (AFC Band 5) position based across Hull Royal Infirmary and Castle Hill Hospital assists the Facilities Service Manager in delivering safe, efficient 24/7 Portering and Postal services. Operational duties include managing shift rotas, direct staff supervision, recruitment, appraisals, budget monitoring, and ensuring strict compliance with health, safety and infection control standards. The role also involves utilising departmental software and overseeing safe patient and equipment transport. Applicants require an NVQ Level 3 in Leadership and Management (or equivalent experience), at least three years of experience in an NHS or customer-focused environment, a valid UK driving license, and the physical capability to transport patients and heavy equipment.

Main duties of the job

• Oversee daily operations, including rota planning, 24/7 shift coverage, performance monitoring, and task prioritisation.

• Direct, train, and mentor supervisors and portering staff, managing HR processes, attendance, and appraisals.

• Ensure strict adherence to health and safety, infection control, and patient movement standards, completing incident reports and risk assessments.

• Support budget monitoring, utilise departmental software, and generate activity reports to drive service improvements.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

We reserve the right to close the advert early in the event of high levels of interest. Therefore, early applications are encouraged.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

Person specification

Application Completion

Essential

• All Sections completed in Full.

Education/ Qualifications

Essential

• NVQ Level 3 in Leadership and Management or demonstrable equivalent experience
• NVQ in customer care or equivalent
• GCSE English and Maths or equivalent

Desirable

• IOSH Managing Safely
• Manual Handling Trained
• Fire Safety trained
• Health & Safety trained

Knowledge, Training & Experience

Essential

• 3 years in an NHS or customer focused environment
• Leadership and Management skills
• Overseeing a large group of staff
• Report writing
• Budget/Finance
• IT Skills including spreadsheets
• Ability to prioritise own workload
• Proactive, target driven, and problem solver

Desirable

• Experience working in hospital or similar environment
• Driving passenger transport or delivery vehicles
• Knowledge of NHS plans, targets and initiatives

Communication and Interpersonal Skills

Essential

• Good standard of written and verbal communication skills

Special Attributes and other

Essential

• Physically fit
• Flexibility towards working arrangements
• Caring and understanding approach
• Keeps calm under pressure and in difficult situations
• Interested in self-development

Desirable

• Knowledge & understanding of NHS Portering Services