Practice Business Manager

Job summary

Cornerways Medical Centre has an exciting opportunity for a Practice Business Manager to join our established Practice. We are looking to recruit a 20 to 25 hour a week business manager to work with our 9 GP Partners to deliver better patient care, gain experience and develop professionally.

Main duties of the job

Overall Goal You will be part of our forward thinking team to share our vision with willingness and drive to adapt to changes within the NHS. You will need to provide leadership to the team and drive profitability within an efficient, safe and happy working environment.

About us

Located in purpose built two storey premises on the outskirts of Ringwood (adjacent to the New Forest National Park) with a Branch Surgery situated in a converted bungalow at St Leonards, just over the county border in Dorset. Cornerways is a training Practice with a patient list of 11,996 and forms part of the Avon Valley Primary Care Network also comprising Ringwood Medical Practice, Fordingbridge Practice and Twin Oaks Surgery (serving a collective population of 40,000 patients).

Job responsibilities

JOB DESCRIPTION

PRACTICE BUSINESS MANAGER

Strategic Management and Planning

• Develop a Practice Business Plan and ensure this is kept up to date and remains relevant
• Keep abreast of current developments and concerns and identify potential threats and opportunities tracking these against our Risk Register
• Develop practice strategy including ideas for future practice development
• Monitor and evaluate performance against objectives including the CQC Key Lines of Enquiry
• Develop and maintain effective internal and external communication

Financial Management

• Manage practice budgets and seek to maximise income and reduce expenditure
• Understand and report on the financial implications of contract and legislation changes
• Oversee practice accounts, year end figures and liaise with accountant
• Monitor cash flow forecasts and share with partners
• Oversee bank accounts, practice loans and negotiate with practice bankers
• Manage accounts activity and ensure robust stock and ordering processes are followed
• In conjunction with the accountants, ensure partner drawings are in line with current profit ratios
• Manage Pension records as required for staff and partners
• Undertake and monitor rent reviews and notional rent

Human Resources

• Oversee recruitment and retention of staff providing a general HR management service
• Develop and review staff roles in line with the changing workforce requirements of the practice
• Ensure all changes in employment legislation are followed and discussed with partners as required
• Ensure all staff are legally and gainfully employed
• Manage staffing levels within target budgets
• Liaise with Operations Manager to oversee staff induction and training
• Develop and implement effective staff training and monitoring systems
• Support, mentor and appraise Operations Manager
• Liaise with external HR company as needed regarding disciplinary and grievance matters

Organisational

Oversee development of practice protocols and procedures, review and update as required

Oversee the management of practice premises to ensure these are properly maintained and the relevant infection control, cleaning, fire prevention and security systems are in place and maintained

Oversee the management of procurement of practice equipment, supplies and services

Develop and review health and safety procedures keeping abreast of current legislation

Chair and manage outcomes of practice business meetings and away days

Arrange appropriate insurance cover as required

Ensure the practice has adequate disaster recovery procedures in place

Ensure CQC registration is up to date and that all CQC requirements are being met

Ensure completion of all annual reporting as required by NHSE

Patient Services

• Adopt a strategic approach to the development and management of patient services
• Ensure service development and delivery is in accordance with local and national guidelines
• Ensure the practice complies with NHS contractual obligations in relation to patient care
• Maintain registration policies and monitor patient turnover and capitation
• Have oversight and ensure an effective complaints management system is in place

Information Technology

• Promote patient utilisation of online services to create more available resources
• Consider and implement new technology which improves efficiencies
• Oversee Systmone reporting, CQRS and NHSE data submissions
• Review and implement DPIAs with SIRO and Caldicott Guardian and liaise with Practice DPO as required ensuring compliance with all current and future legislation

Person specification

Experience

Essential

• Strong interpersonal and communication skills to interact positively with staff and patients
• Strong leadership and strategic planning skills to lead a diverse team effectively
• Exceptional organisational skills with attention to detail in managing multiple tasks simultaneously.
• A passion for excellent patient care and commitment to providing an outstanding service in a GP surgery environment

Desirable

• Educated to a degree level in healthcare or business (desirable)
• Proven experience in financial management, including budgeting and forecasting.
• Strong knowledge of human resources practices and financial management principles

Qualifications

Desirable

• Educated to a degree level in healthcare or business