Practice Manager
This job in numbers
Job summary
An exciting opportunity has arisen for an enthusiastic, motivated and forward-thinking practice manager to join our friendly and supportive team at Greenhead Family Doctors.
We are looking for an organised, proactive, and empathetic Practice Manager to lead our day-to-day operations.
The successful candidate will work closely with our two dedicated, enthusiastic GP partners to lead the day-to-day management and future development of the practice. We value the relationship with our patients and take pride in the endeavour to deliver a high standard of care.
Main duties of the job
Promote a positive, supportive and professional working environment, ensuring the Practice continues to develop and provide high quality services to patients
Working closely with partners, provide leadership and management of staff and business
Responsible for all aspects of staff management
Ensure the Practice meets its GMS contractual, NHS, CQC, governance, health and safety and regulatory requirements
Oversee patient services, including complaints, the PPG and the development and implementation of Practice policies and procedures
Oversee Practice premises and estates management, including maintenance, rent reviews, leases and premises reimbursement claims
About us
Greenhead Family Doctors is a small GP practice located close to Huddersfield town centre. We are a forward-thinking, teaching practice with a friendly and dedicated team.
We have a strong focus on staff well being and teamwork.
We are proud to have been rated GOOD by CQC.
Job responsibilities
Job Summary
The successful candidate will provide strong leadership and oversee the day-to-day management of the practice, ensuring efficient service delivery, high-quality patient care and compliance with NHS, CQC and relevant legislation.
Key responsibilities include:
- Leading and supporting clinical and administrative teams, including recruitment, workforce planning, appraisals and staff development.
- Managing practice payroll and invoices.
- Ensuring compliance with NHS requirements, CQC standards, HR, health and safety and information governance.
- Leading quality improvement, change management and business continuity initiatives.
- Working closely with the PCN, partners and ARRS staff to support effective service delivery.
- Managing premises, IT systems, policies, complaints, patient communications and the Patient Participation Group.
- Supporting achievement of QOF and other NHS contractual targets.
Person specification
Experience
Essential
- Experience managing budgets, accounting and cash-flow forecasting.
- Experience working within a healthcare setting.
- Experience in staff performance management, including appraisals, development and disciplinary procedures.
- Experience in workforce planning, forecasting and staff development
Desirable
- Proven experience in operational management, leadership, or business administration (GP practice or NHS experience is a strong advantage).
- A friendly, approachable, and resilient management style.
- Strong financial awareness and experience managing budgets.
- Excellent IT skills and the ability to adapt to healthcare systems (e.g., EMIS Web, SystmOne).
- A calm under pressure approach with excellent problem-solving skills
Knowledge and Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Effective time management (planning and organising)
- Ability to network and build relationships
- Ability to develop, implement and embed policy and procedure
Desirable
- Strategic thinker and negotiator
- Clinical system user skills
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
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