Practice Manager (Multi-Site) Unity Healthcare

Job summary

Following the successful creation of the Unity Healthcare Hub and the integration of practices across Haverhill, Long Melford, Lavenham and Glemsford, we are continuing to transform how primary care is delivered. This enhanced role will be central to improving patient and staff experience and supporting our ambitious vision for the future.

As part of Suffolk GP Federation, Unity benefits from specialist support in HR, Finance, Quality, Estates and Payroll, giving the Practice Manager the backing to focus on effective leadership, performance and improvement.

• Lead non-clinical operations across our multi-site practice.
• Support the delivery of safe, effective and responsive patient services within budget.
• Develop and lead teams, creating a positive, accountable and high-performing culture.
• Work with clinical and operational leaders to improve quality, performance and patient experience.
• Embed transformation and service-improvement initiatives across Unity.
• Build strong relationships with patients, the PPG, the PCN, the Federation and wider system partners.

Main duties of the job

Help shape the future of primary care in Suffolk.

You will have experience of leading operations in general practice or a comparable healthcare setting.

Strong people-management and leadership skills across teams, sites or disciplines.

A track record of delivering change, new services or service improvement.

Confidence using operational and performance data to identify issues and improve delivery.

Excellent written, verbal and stakeholder-engagement skills.

An understanding of workforce, financial, quality and regulatory requirements in general practice.

A commitment to learning and professional development. A relevant leadership, management or primary-care qualification is desirable.

The ability to travel between all Unity sites.

Help shape a modern, innovative model of primary care.

Join an organisation investing in leadership, workforce development and technology.

Work with supportive teams committed to excellent patient care and staff wellbeing.

Benefit from the wider expertise and infrastructure of Suffolk GP Federation.

About us

Suffolk GP Federation CIC is a not-for-profit community interest company. Our main purpose is to support Primary Care across Suffolk including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Job responsibilities

Full time: 37.5 hours per week, Monday to Friday.

Our work is grounded in the NHS values: working together for patients, respect and dignity, commitment to quality of care, compassion, improving lives and ensuring everyone counts.

The full Job Description provides further detail about the responsibilities and requirements of the role.

Person specification

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Essential

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Desirable

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