Primary Care Network Business Manager
This job in numbers
Job summary
Westminster Living Well (WLW) is a Primary Care Network within the Central London / Westminster group of practices, serving a diverse population of approximately 50,000 patients.
The Network brings together three established and progressive GP practices:
- King's College London NHS Health Centre
- Pimlico at the Marven
- Belgrave Medical Centre
Our three member practices share a commitment to delivering high-quality, accessible and innovative primary care. We are a forward-thinking PCN with a strong focus on collaboration, service development and making effective use of technology to improve both patient care and the way our teams work.
WLW delivers a range of additional services alongside core General Practice and continues to explore opportunities to develop services that respond to the needs of our patient population.
Technology and data are important to the way we operate. Our practices have high levels of digital and technology adoption, and we are keen to continue developing innovative approaches that improve efficiency, access, communication, population health management and patient experience.
We are looking for an experienced and proactive PCN Business Manager who can work closely with our Clinical Director, PCN Board and member practices to support the next stage of WLW's development.
Main duties of the job
The WLW PCN Business Manager will provide senior operational, business & management leadership to the Clinical Director, PCN Board and three member practices, supporting the delivery and continued development of high-quality, sustainable and innovative primary care services for our approximately 50,000 registered patients.
The post holder will play a key role in the day-to-day management and strategic development of WLW, with responsibility for business planning, operational management, financial management, workforce development, leadership, governance, contractual performance, service improvement and operational delivery.
Working closely with the Clinical Director, Practice Managers, GP Partners, clinical and non-clinical teams, the Integrated Care Board and other partner organisations, the Business Manager will ensure that PCN services are well coordinated, appropriately governed, financially controlled and responsive to the needs of our local population.
A key element of the role will be bringing together the strengths of three independently managed but collaborative and progressive practices. The Business Manager will identify opportunities to work collectively, share best practice and develop services and systems across the Network while respecting the individual identity and operational requirements of each member practice.
About us
Westminster Living Well (WLW) is a Primary Care Network within the Central London / Westminster group of practices, serving a diverse population of approximately 50,000 patients.
The Network brings together three established and progressive GP practices:
- King's College London NHS Health Centre
- Pimlico at the Marven
- Belgrave Medical Centre
Our three member practices share a commitment to delivering high-quality, accessible and innovative primary care. We are a forward-thinking PCN with a strong focus on collaboration, service development and making effective use of technology to improve both patient care and the way our teams work.
WLW delivers a range of additional services alongside core General Practice and continues to explore opportunities to develop services that respond to the needs of our patient population.
Job responsibilities
Please see Job Description attached as an additional document for all the details and requirements for the role
Person specification
Experience
Essential
- Significant management experience within NHS Primary Care, General Practice, a Primary Care Network or a closely related healthcare environment.
- Demonstrable experience of operational or business management.
- Experience of managing, supervising or coordinating staff and multidisciplinary teams.
- Experience of workforce planning, recruitment and staff development.
- Experience of developing and implementing effective administrative and operational systems.
- Experience of financial monitoring, budget management or financial planning.
- Experience of performance monitoring, reporting and service improvement.
- Experience of managing projects, change or service-development initiatives.
- Experience of working effectively with a range of senior internal and external stakeholders.
- Experience of using technology and data to support service delivery, operational improvement or
- performance management
Desirable
- revious experience as a PCN Business Manager, Practice Manager, Deputy Practice Manager or equivalent senior NHS primary care management role.
- Experience of managing or coordinating Enhanced Access, extended access or a comparable primary care service.
- Experience of PCN finance and contractual arrangements.
- Detailed experience of ARRS workforce and funding arrangements.
- Knowledge of QOF, enhanced services and NHS commissioning arrangements.
- Formal project-management or change-management experience.
- Experience of working directly with ICBs, commissioners or wider health and care partners.
- Experience of population health management and the use of primary care data to support service planning.
- Experience of digital transformation or technology-led service improvement within primary care.
- Relevant management, business, HR, finance or leadership qualification
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