Private Consultant Admin Coordinator

Job summary

This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation. We are looking for a self-motivated and organised individual to join the UCLH Private Healthcare team as a Private Consultant Admin Coordinator. In this role, you will provide a high-quality administrative and secretarial service, supporting a group of consultants and their private practice at UCLH while ensuring an exceptional experience for patients throughout their healthcare journey.

Main duties of the job

As the first point of contact for patients, will have excellent communication and problem-solving skills with the ability to liaise effectively within clinical and non-clinical teams across the Trust to ensure that the patient journey is seamless. Responsibilities will include referral management, patient liaison, arranging clinics including collection of required documents and scans, letter correspondence, diary management and other tasks.This role offers the opportunity to be part of a dynamic team, helping to shape and support the delivery of private healthcare services at UCLH. You will act as an ambassador for the Private Healthcare service, promoting high standards of customer care and building positive relationships with patients, consultants and colleagues.The successful candidate will be confident communicating sensitive information with professionalism, empathy and discretion between private consultants, patients and their families. You will need to demonstrate you have significant experience in providing excellent customer service within a demanding administrative. You will be proactive, adaptable and capable of managing competing priorities while maintaining exceptional attention to detail and a positive, can-do attitude.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge and Qualifications

Essential

• Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment
• Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act

Experience

Essential

• Experience of working in a non- routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
• Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
• Experience of project management and change methodology

Desirable

• Previous experience of working in a healthcare setting
• Previous experience of working in private healthcare

Skills and Abilities

Essential

• Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
• Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
• Advanced keyboard skills, and competent use of IT.
• Able to deal with sensitive information with tact, diplomacy and understanding

Communication

Essential

• Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives)

Personal and People Development

Essential

• Able to work independently, managing own workload and allocating work appropriately to others.
• Able to induct new staff into the department, providing training to new colleagues.
• Able to induct new staff into the department, providing training to new colleagues.

Specific Requirements

Essential

• Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends) Some roles require additional levels of checks as a part of the employment process i.e. roles which come into contact with children, vulnerable adults or their families