Production Support Engineer - 12 months FTC

We   don’t   just believe in better. We make it happen.      

Better content. Better products. And better careers.     

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn   big ideas   into the products, content and services millions of people love. And we do it all right here at Sky.    
 

As a key member of the UK Production Engineering support team,   you’ll   play a vital role in ensuring the smooth operation of Sky’s television production facilities. Supporting flagship channels such as Sky News, Sky Sports   News   and major Sky Sports productions,   you’ll   combine strong core broadcast engineering fundamentals across video, audio, graphics, networking,   software   and control systems with the flexibility to support both traditional broadcast and modern, software-driven production environments. This role is designed to suit a well-rounded broadcast engineer, while also recognising the added value of   previous   industry experience supporting TV graphics systems and related workflows.  

What   you'll   do:  

• Provide reactive first line support to live TV Production, Graphics and Post-Production Facilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball,   Rugby   and many other key Sky Sports productions  

• Work a regular shift pattern  

• Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production & Post-Production facility  

• Create & update tickets for every task, working these through to resolution  

• Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting  

• Proactive maintenance & monitoring of hardware,   software   and mechanical systems in a broadcast environment  
   

What   you'll   bring :  

Essential Criteria:  

• A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar.   

• A strong understanding of the technical elements of a broadcast TV chain, encompassing traditional broadcast systems as well as modern IP,  cloud   and software-based production solutions  

• Previous   experience working in a support role within broadcast production engineering, with confidence fault-finding across live production and post-production environments  

• A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching  

• Understanding and experience working with Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110,   AoIP   (AES67) and PTP  

• Competency with IT and computer networking  

• A structured and analytical mindset when diagnosing both hardware and software technical problems through logical reasoning and systematic troubleshooting  
   

Desirable Criteria:  

• Previous   industry experience supporting TV graphics systems and workflows, such as   VizRT , Chyron, Unity, AR/VR graphics, graphics playout, template   workflows   and associated control systems  

• Experience troubleshooting the wider technical stack behind graphics systems, including GPU-based hardware, Windows systems, XML files, graphics data feeds, SQL databases, log interrogation and general workstation or server hardware  

• Working knowledge of standard broadcast systems such as   Calrec   Audio, Riedel Comms, Grass Valley routers and vision mixers, BNCS/Cerebrum control systems, EVS replay systems, Ross automation systems, AWS/cloud infrastructure and editing systems including Avid, Adobe and Quantel  

Benefits and   perks    
 

There's   one thing people   can't   stop talking about when it comes to life at Sky: the   perks .   Here’s   a taster:     

• Free Sky TV or NOW package , including Sky Sports and Sky Cinema      

• Pension package  with up to 9% employer contribution  

• Private healthcare with mental health support    

• Aviva Digital GP and dental insurance    

• Discounts   on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect     

• Sharesave   and Tech schemes    

• A range of Sky VIP rewards and experiences     

How   you’ll   work    

Your office base     

Osterley    
 
Our Sky Group HQ. Equipped with   state-of-the-art   technology and workspaces,   there’s   plenty of space to see your   big ideas   come to life. Here   you’ll   find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon .     

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley,   Gunnersbury   and Ealing Broadway stations. Plus, there’s free onsite parking available for cars,   motorbikes   and bicycles.  
 
Shift Pattern  

You will   be required   to work a shift pattern that covers a 7-day fortnight covering 24/7/365. This would normally be   comprised   of Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities.  

Who we are    

We’re   Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means   you’ll   be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers,   colleagues   and society.  

We ’ re   an equal opportunity employer and value diversity at our company.   We're   a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.   We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where   appropriate . Please flag any adjustments you need as early as you can.   

Just so you know: if your application is successful,   we’ll   ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.      

To be eligible for this role you   are required to   have the   appropriate right   to work in the UK. Please be aware Sky does not offer sponsorship for this position.  

To find out more about working with us, search   #LifeAtSky   on social media.