Production Support Engineer

We   don’t   just believe in better. We make it happen.      

Better content. Better products. And better careers.     

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn   big ideas   into the products, content and services millions of people love. And we do it all right here at Sky.    

Role/Team overview    
 

As a key member of the UK Production Engineering support team,   you’ll   play a vital role in ensuring the smooth operation of Sky’s television production facilities. From   maintaining   graphics systems and managing data workflows to troubleshooting complex video and audio issues,   you’ll   be at the heart of our live and post-production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions,   you’ll   combine technical   expertise   with proactive problem-solving to keep broadcasts running seamlessly.  
 

What  you'll  do     

• Provide reactive first line support to Sky’s TV Production, Graphics and  Post Production  Facilities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball,  Rugby  and many other key productions   

• Work a regular shift pattern    

• Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production &  Post Production  facility   

• Create & update tickets for every task, working these through to resolution   

• Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting   

• Perform proactive maintenance,   monitoring   and support of on-premises hardware and cloud-based infrastructure, software applications, and associated broadcast technology systems  
   

What   you’ll   bring:  

Essential Criteria:   

• A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar .    

• A strong understanding of the technical elements of a broadcast tv chain – encompassing both older traditional and more modern IP, Cloud, Software solutions.  

• Previous  experience working in a support role within Broadcast Production Engineering  

• A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching   

• Understanding and experience working with Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110,  AoIP  (AES67) and PTP   

• Competency with IT and computer networking  

• A structured and analytical mindset when diagnosing both hardware and software technical problems through logical reasoning and systematic troubleshooting  
   

Desirable Criteria:  

• Knowledge of graphics systems ( VizRT   suite, Chyron, AR, VR would be desirable)  

• Proven experience with Log interrogation  

• Working standard broadcast systems such as   Calrec   Audio, Riedel Comms, Grass Valley routers and Vision Mixers, BNCS / Cerebrum control systems, EVS Replay systems, Ross Automation systems, AWS / Cloud infrastructure, Editing systems (Avid, Adobe, Quantel).  

Benefits and   perks    

There's   one thing people   can't   stop talking about when it comes to life at Sky: the   perks .   Here’s   a taster:     

• Free NOW package ,   including Sky Sports and Sky Cinema      

• Pension package  with up to 9% employer contribution  

• Private healthcare with mental health support    

• Aviva Digital GP and dental insurance    

• Discounts   on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect     

• Sharesave   and Tech schemes    

• A range of Sky VIP rewards and experiences     

How   you’ll   work    
 

This is an on-site only role   predominantly working   in Osterley with   occasional   travel and work on other   sky   sites.     You will   be required   to work a shift pattern that covers a 7-day fortnight. This would normally be   comprised   of Week 1- Mon, Tue, Fri, Sat, Sun / Week 2 - Wed, Thu 12-hour days with one-hour break and on an early/late rotation. This would lead onto night shift cover later down the line covering the wider team responsibilities  

Y our office base     

Osterley    
 
Our Sky Group HQ. Equipped with  state-of-the-art  technology and workspaces,  there’s  plenty of space to see   your   big ideas  come to life. Here  you’ll  find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.   
 
Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley,  Gunnersbury  and Ealing Broadway stations. Plus, there’s free onsite parking available for cars,  motorbikes  and bicycles.  

Who we are    

We’re   Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means   you’ll   be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers,   colleagues   and society.  

We ’ re   an equal opportunity employer and value diversity at our company.   We're   a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.   We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where   appropriate . Please flag any adjustments you need as early as you can.   

Just so you know: if your application is successful,   we’ll   ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.      

To be eligible for this role you   are required to   have the   appropriate right   to work in the UK. Please be aware Sky does not offer sponsorship for this position.  

To find out more about working with us, search   #LifeAtSky   on social media.