Reception/ Admin

Job summary

Broadstairs Medical Practice is looking to recruit a Full time/ Part time Receptionist/Administrator with excellent customer service and organisational skills into our friendly administration team.

Main duties of the job

Able to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

About us

A medium size practice with approximately 7500 patients in the beautiful coastal town of Broadstairs, Kent.

We are forward thinking, innovative and patient focused

We recognise that the quality of our work is driven by the quality of our people

We are committed to providing an open, friendly and supportive environment where all staff are encouraged to share ideas and contribute to continuously improving the service we offer

We will provide you with all the tools, training and personal support needed to enjoy and succeed in this key patient service role

Job responsibilities

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job responsibilities:

Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols
• Pulling/filing notes for surgeries and update as necessary
• Filing post in medical records
• Photocopy as requested

Reception

• Receiving patients consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary

Appointments

• Process appointment requests for today future appointments from patients by telephone and in person.
• Deal with visits requests

Computer

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of practice area.
• Process repeat prescription request in accordance with practice guidelines.

Telephone

• Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

• Clear rooms after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by managers

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Performance/Professional Development

• To participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice.
• To participate in regular appraisal meetings.
• To participate in regular team meetings.

Working with Patients

• To work in partnership with our patients to help them achieve better health outcomes.
• To offer a polite, friendly and efficient level of customer service to all our patients.

Dignity and Respect

• To treat patients, colleagues and visitors with dignity and respect at all times.
• To follow the safeguarding protocol to ensure safety of Practice vulnerable population

Feedback

• To listen to feedback from patients and colleagues whether this be a complaint, comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to a member of the Practice Management Team.

CQC

• To work within the guidelines set by CQC to ensure that the Practice is safe, efficient and provides the best possible care for patients.
• To offer suggestions to the Managing Partner on how we can improve, progress and develop all processes relating to CQC.

Person specification

Qualifications

Essential

• GCSE Grade C or equivalent in English and Maths
• Good standard of general education
• Experience of working with the General Public
• Excellent communication skills (written and oral)
• IT skills
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills

Desirable

• Experience of reception work
• Experience of working within General Practice
• Knowledge of EMIS IT system