Reception Supervisor
This job in numbers
Job summary
Bromley by Bow Health Centre are part of the Bromley by Bow Partnership - we have a list size of around 7500
The position is for 32 hours a week between Monday and Friday
We are part of Bromley by Bow Health Partnership We do more than providing NHS General Practice Services, we change our local community while doing it so. We believe in four things: be compassionate; be a friend; have fun; assume its possible.
With our support and specialist training well provide, you will be able to continue changing your community from other areas of our administration team, management, clinical or community support. The choice is yours.
We are committed to taking an inclusive approach to recruitment and making it easy for people who feel nervous when doing interviews.
We particularly encourage applications from men, people with disabilities and older candidates, as these groups are underrepresented in our team and can help us better understand patients with similar identities.
Main duties of the job
Job purpose
To support the Partners in delivering the Vision, Mission and Values of the Bromley by Bow Health Partnership.
In particular to have responsibility for
Team Supervision and Line Management
Supervision of day to day workload of the PAT
Contact with patients in reception, through phones or via digital means
Training with Patient Assistants
Engagement with patients
Administration
Continuity of care
Operations
Quality and audit
Flexibility
About us
Please see a link for our website
Bromley by Bow Health Partnership - We are committed to creating healthy communities.
Job responsibilities
Patient Assistant Supervisor
Responsible to Surgery Manager
Responsible for staff as indicated on organisational structure chart
Job purpose
To support the Partners and CEO in delivering the Vision, Mission and Values of the Bromley by Bow Health Partnership.
In particular to have responsibility for
Team Supervision and Line Management
Supervision of day to day workload of the PAT
Contact with patients in reception, through phones or via digital means
Training with Patient Assistants
Engagement with patients
Administration
Continuity of care
Operations
Quality and audit
Flexibility
The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative.
Person specification
Qualifications
Essential
- Education to GCSE level or above (minimum of 5 GCSEs at A* - C)
- Working in a GP surgery for at least two years
- Management of staff for at least one year or being an experienced Health Centre receptionist who can demonstrate that they are ready to take on managerial responsibilities
- Understanding of emis web
- Use of Microsoft Office
- (Word, Excel, Outlook etc.)
Experience
Essential
- Emis experience
- Line management
- One to ones
- Appraisals
- Microsoft Packages
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