Receptionist/Administrator (Blunsdon Surgery)

Job summary

Westrop Medical Practice are seeking an enthusiastic and energetic individual to fulfill a role within our expanding busy reception team at Blunsdon Surgery. This position is for 27 hours per week.

This role involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks. The practice aims to develop the role by offering further training to the right candidate to fulfil a role in supporting and navigating patients to the most appropriate care for their needs.

This position would especially suit an applicant with previous experience in a primary care setting with an interest in maintaining excellent patient relationships. Candidates must have excellent communication skills and computer literacy skills are essential.

Main duties of the job

Duties will include all aspects of reception work in a busy GP surgery. Face to face at the front desk, dealing with a high volume of phone calls, back office admin and providing patients with precriptions when they arrive to collect. A caring, friendly and diplomatic disposition is a must.

About us

We are a well established, forward thinking and innovative GP practice based in Swindon, Wiltshire. Our goal is to offer the highest standard of patient-centred healthcare. Our Practice is made up of six separate Surgeries with over 50,000 patients, located in Highworth, North Swindon, Old Town, Tadpole Garden Village and Blunsdon. We aim to offer convenient appointments in pleasant surroundings with polite and friendly staff. We want all patients to benefit from appointment times and services that suit their lifestyle.

Teamwork is at the heart of our culture. We work hard but effectively with a passion for improving health outcomes for all our patients. Our welcoming, friendly and supportive team are committed to delivering high quality patient care.

We are very open to hearing new ideas and trying different ways of working.

We offer NHS pension scheme as well as providing a supportive environment and in return the post holder will be vital to our practice success.

Westrop Medical Practice are members of the Brunel Health Group. As a group we are the largest primary care research group across the South West of England.

Job responsibilities

RECEPTIONIST/ADMINISTRATOR BLUNSDON SURGERY

• We are looking for a self-motivated, enthusiastic person who has worked with the public and has good computer skills to join our friendly Practice team.
• RESPONSIBLE TO: Operations Manager
• SPECIAL REQUIREMENTS OF THE JOB
• An understanding, acceptance and adherence to the need for strict confidentiality.
• An ability to use own judgement, resourcefulness, common sense. A proactive approach to change.
• Excellent communication skills.
• Be able to work additional and flexible hours.
• ESSENTIAL DUTIES AND RESPONSIBILITIES
• Booking and updating appointments
• Dealing with incoming calls from patients, doctors and hospital departments.
• Providing patients with prescriptions upon collection.
• Liaising with patients, doctors and hospital departments.
• Administrative support to the Practice as appropriate.

The successful candidate should preferably have:

• Good working knowledge of Microsoft Office packages
• High attention to detail
• Good interpersonal skills
• Flexible approach
• Team player with ability to work without direct supervision
• Previous Reception/Customer Service experience
• Relevant qualification would be beneficial however not essential.
• 27 hours per week.

Person specification

Experience

Essential

• Experience of:
• Face to face customer service
• Telephone call handling
• Using computer systems

Desirable

• Experience of working in a GP practice.