Receptionist / Administrator
This job in numbers
Job summary
Do you want to make a difference? Are you committed, caring, willing to learn, dedicated and have great attention for detail? We are looking for a motivated admin person with above average computer abilities and great interpersonal skills to join Northwick Park Cardiology team.
You must be proficient in the use of Excel, Outlook and Word and confident in the use of computer databases and booking systems as you shall be booking follow-up appointments for patients, or discharging them, as well as maintaining patient, RTT and appointment data.
The role is essential for the accurate capture of clinical activity data and requires a person with the flexibility, adaptability and focus to meet competing priorities and changing working practices.
Main duties of the job
- Work as part of the Cardiology Department multi-disciplinary team, providing an efficient administrative and reception service
- Record all outpatient attendances (cashing-up) on the Patient Access System
- Book follow-up appointments, discharge back to the GP and/or add to waiting lists
- File documents according to Information Governance policy
- Communicate with patients, visitors and staff in a professional and courteous manner
- Communicate effectively using all available forms of communication
- Maintain an uncluttered and tidy reception area
- Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
- Support the Managers and Supervisors in developing a patient focused service
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification
Person specification
Education/ Qualifications
Essential
- NVQ Level 3 or equivalent experience
- English at GCSE level
Knowledge & Experience
Essential
- Experience of delivering excellent customer service
- Experience of working in a constantly changing environment without direct supervision
- Understanding of confidentiality, data protection and safeguarding
Desirable
- CERNER/NHS Experience
Skills, Abilities
Essential
- Advanced keyboard skills
- Ability to input electronic data accurately
- Confident user of Excel and Outlook
- Experience of using Cerner
Attributes
Essential
- Ability to remain calm under pressure
- Friendly approach to colleagues, staff and patients
- Empathises with and seeks to promote the welfare of others
HEART Values
Essential
- Demonstrate commitment to Trust HEART values
Skills
Essential
- Outpatient Dept experience
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