Receptionist / Administrator

Job summary

We are looking for a Receptionist / Administrator to work 25.5 hours per week - for the right candiate we will also train them to work in our dispensary to cover holidays etc. This role is very varied and interesting.

Main duties of the job

Processing all documents coming into the surgery, both electronically and as paper.

Processing repeat prescription requests using the Practice Repeat Prescribing Protocol.

Operating the internal messaging systems efficiently and completely.

Meeting, greeting and checking-in patients arriving for appointments.

Meeting and greeting visitors to the practice and guiding them through the practices signing-in procedure.

Updating the patient computer record with administrative details of patients e.g. Change of Address

Processing requests for information from Doctors, Practice Nurses and Practice Manager.

Making appointments through the computer-based appointments system, using our triage system to establish and record for the clinician a brief reason for the visit / home visit.

Dealing with requests and queries raised by patients visiting the practice.

Updating the patient computer record with administrative details of patients e.g. Change of Address

Answering the telephone in a timely and appropriate manner.

Contacting patients by telephone as required.

Various housekeeping duties including assisting with deliveries, collections and keeping the reception area tidy.

Other ad hoc tasks required to support the effective and efficient day-to-day running of the practice.

About us

We are thriving practice based in the village of Bishops Lydeard. We are a warm welcoming practice that prides itself on patient care.

Job responsibilities

Processing all documents coming into the surgery, both electronically and as paper.

Processing repeat prescription requests using the Practice Repeat Prescribing Protocol.

Operating the internal messaging systems efficiently and completely.

Meeting, greeting and checking-in patients arriving for appointments.

Meeting and greeting visitors to the practice and guiding them through the practices signing-in procedure.

Updating the patient computer record with administrative details of patients e.g. Change of Address

Processing requests for information from Doctors, Practice Nurses and Practice Manager.

Making appointments through the computer-based appointments system, using our triage system to establish and record for the clinician a brief reason for the visit / home visit.

Dealing with requests and queries raised by patients visiting the practice.

Updating the patient computer record with administrative details of patients e.g. Change of Address

Answering the telephone in a timely and appropriate manner.

Contacting patients by telephone as required.

Various housekeeping duties including assisting with deliveries, collections and keeping the reception area tidy.

Other ad hoc tasks required to support the effective and efficient day-to-day running of the practice.

Person specification

Qualifications

Essential

• A good standard of education

Experience

Essential

• Customer service experience

Desirable

• Working in healthcare