Receptionist

Job summary

As a GP Receptionist, you will be the welcoming face and voice of our practice, providing a professional and compassionate first point of contact for patients. You will manage appointments, handle enquiries, support clinicians and help ensure the smooth day-to-day running of the practice. This is a varied and fast-paced role that requires excellent communication skills, attention to detail and a caring, patient-focused approach. We are a friendly, supportive and patient-centred practice committed to delivering high-quality care to our community. Working with us means being part of a collabrative team where your contribution truly matters. We value professionalism, teamwork and personal development and we provide a positive working environment where staff are respected, supported and encouraged to grow.

Main duties of the job

• Greet patients and visitors in a polite and professional manner
• Answer telephone calls promptly and direct enquiries appropriately
• Book, amend and cancel appointments using the practice's clinical system
• Handle patient queries sensitively and confidentially
• Assist patients with registrations forms and general paperwork
• Maintain accurate patient records
• Scan and file medical documents
• Manage incoming and outgoing post
• Liaise with clinicians, nurses and other staff as required
• Ensure reception area is tidy and welcoming
• Manage waiting room
• Follow practice policies and procedures for confidentiality and data protection
• Support other administrative staff during busy periods

About us

We are a close-knit, supportive team made up of GPs, ANPs, nurses, clinical pharmacists, healthcare assistants and administrative staff who work collaboratively to provide high quality, patient centred care. We pride ourselves on maintaining a friendly, respectful and professional atmosphere where everyone's contribution is valued.

Our work ethic is built on teamwork, reliability and a shared commitment to delivering excellent service to our community. We support one another during busy periods and have open communication to ensure a positive and productive working environment.

In return, we offer a welcoming workplace, opportunities for ongoing training and development, pension scheme and a strong emphasis on staff wellbeing and work-life balance.

Job responsibilities

As a GP Receptionist, you will be the welcoming face and voice of our practice, providing a professional and compassionate first point of contact for patients. You will manage appointments, handle enquiries, support clinicians and help ensure the smooth day-to-day running of the practice. This is a varied and fast-paced role that requires excellent communication skills, attention to detail and a caring, patient-focused approach. We are a friendly, supportive and patient-centred practice committed to delivering high-quality care to our community. Working with us means being part of a collabrative team where your contribution truly matters. We value professionalism, teamwork and personal development and we provide a positive working environment where staff are respected, supported and encouraged to grow.

Person specification

Qualifications

Essential

• Good standard of general education (GCSEs or equivalent, including English and Maths)
• Willingness to undertake further training
• Previous experience in a customer facing role
• Experience of working in a busy office environment

Desirable

• Experience working in a GP practice, primary care or NHS setting
• Experience using clinical systems (eg EMIS, Outlook)