Receptionist

Job summary

We are looking for a hardworking, enthusiastic individual to join our team as a receptionist. Previous experience in General Practice is desirable (but not essential). However, if you do have experience, you may find this role easier if you had been in a patient facing role.

Main duties of the job

The role will be split between reception duties and administrative tasks including:

• Meeting and greeting patients
• Answering telephone calls from patients
• Processing repeat prescription requests
• Dealing with queries from patients and other service providers, ie hospitals and pharmacies
• Processing online requests from patients (Patchs)
• Other administrative duties associated with patient care

Essential Criteria:

The successful candidate will have:

• Confident telephone manner
• Excellent communication skills; both written and verbal
• Excellent IT Skills
• Extensive customer service experience
• Attention to detail
• Ability to work under pressure
• An empathetic nature
• A positive can-do attitude and willingness to learn
• Work harmoniously with patients and staff
• Be proactive in fostering a positive working environment

General practice experience is preferred but all candidates meeting the essential criteria above will be considered.

About us

Health Partners At Violet Melchett are looking to expand our friendly team of receptionist/administrators within our busy 10,900 patient GP practice. Alongside traditional GP services we offer a range of community services and activities so your job will be busy and varied. You will be based mainly at our newly refurbished premises just off the Kings Road, Chelsea SW3 but may at times be required to work in our Earls Court site.

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Maintain and monitor the practice appointment system
• Process personal, telephone and online requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Clinically code data on Systm1 where appropriate
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general tasks as requested
• Support administrative staff, providing cover during staff absences
• Action incoming emails and correspondence as necessary
• Scan patient related documentation and attach scanned documents to patients healthcare records
• Complete opening and closing procedures in accordance with the duty rota
• As required support the pharmacy team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Person specification

Experience

Essential

• Experience working in customer service in a busy workplace

Desirable

• General practice or working healthcare

Qualifications

Essential

• GCSE grade A to C in English and Maths