Receptionist

Job summary

Working within a GP surgery- We are looking for an afternoon receptionist to join our experienced team. Four or five fixed evenings between Monday - Friday 1.30pm - 6.30pm

Main duties of the job

Include but not limited to:

• Greeting & assisting patients where required who attend for appointments
• Dealing with telephone or online enquiries
• Processing repeat prescription requests
• Working alongside Duty Doctor to ensure smooth booking of online appointment requests.
• Taking & delivering messages as required according to Practice policies
• Opening & closing of the buildings in line with Practice procedures
• Varied Administrative duties

About us

Gladstone Surgery is a training doctor practice, we have 2 partners, salaried GP's and a nursing team.

We are looking to expand our reception team to aid the smooth running of the practice.

Job responsibilities

Key Responsibilities:

• Processing appointment requests (in person, by phone, and online)

• Handling prescription requests

• Giving out test results as directed by clinicians

• Managing home visit requests

• Answering patient queries and providing general assistance

• Filing and maintaining medical records accurately

• Performing a range of other administrative and reception duties as required

Person specification

Qualifications

Essential

• Basic IT skills
• Good telephone manner
• Ability to work under pressure

Desirable

• Experience of working in general practice but full training will be given