Receptionist

Job summary

We are looking for a friendly, organised and compassionate receptionist to join our busy GP Practice. As the first point of contact for our patients, you will play a key role in providing excellent customer service while supporting the smooth day-to-day running of the practice. You will work as part of a dedicated team, handling a variety of administrative and receptionist duties in a fast-paced healthcare environment.

Main duties of the job

The normal duties of the role will consist of:

• Act as the first point of contact for patients, visitors and healthcare professionals.
• Answer telephone calls promptly, dealing with enquiries efficiently and directing them to the appropriate member of the team as required.
• Welcome patients, check them in for appointments, and manage the reception area.
• Book, amend and cancel appointments as required.
• Signposting patients to appropriate services.
• General use of clinical system - SystmOne
• Process repeat prescription requests.
• General administration tasks such as processing new registrations, summarising medical records, distributing incoming mail, dealing with emails.
• Liaise with GPs, nurses and other members of the team.
• Any other duties as required.

About us

We are a friendly, patient focussed GP practice committed to delivering high-quality, compassionate healthcare to our local community. Our clinical team consists of one GP Partner, three salaried GPs, an Advanced Nurse Practitioner, a Physician Associate, Practice Nurses and a Healthcare Assistant. They are supported by an experienced reception, administration and management team who work together to provide safe, effective and accessible care.

We are a training practice and are committed to supporting the development of future healthcare professionals. We pride ourselves on providing a welcoming and supportive working environment where teamwork, respect and patient care are at the heart of everything we do.

Job responsibilities

SystmOne experience is essential for this post.

The post is for 18 hours with the opportunity for additional hours. Hours will be discussed at interview.

This vacancy may close earlier than the advertised closing date if a sufficient number of applications are received.

Previous applicants need not apply.

Person specification

Qualifications

Desirable

• GCSE grade A to C in English and Maths

Experience

Essential

• SystmOne experience.
• Previous experience in a customer-facing or reception role.
• Experience of providing excellent customer service in a busy environment.
• Experience of handling telephone and face-to-face enquiries professionally.
• Experience of using computer systems and Microsoft Office applications.
• Experience of managing tasks and prioritising workload.
• Excellent communication skills.
• Ability to work as part of a team and independently.
• A professional, empathetic and confidential approach when dealing with patients and colleagues.

Desirable

• Previous experience working in a GP practice, NHS or other healthcare setting.
• Knowledge of primary care services and appointment booking process.
• Experience of processing repeat prescription requests and patient registrations.
• Understanding of patient confidentiality, GDPR and information governance.
• Knowledge of medical terminology.