Receptionist

Job summary

We are looking for full time and part time receptionist's to join our friendly team. The successful candidate will be friendly, enthusiastic, mature and sensible. Experience of working in a GP surgery and familiarity with Emis Web is a bonus.

Must be able to conduct themselves in a calm and collected manner when dealing with the public and remain professional in all circumstances.

Main duties of the job

Main duties will be but not limited to:

• welcoming patients
• booking appointments
• answering telephone calls
• Call/recall of patient lists for various LTC/QOF patients
• guiding patients to correct services
• dealing with queries
• scanning letters
• new patient registration
• ad hoc admin
• dealing with post
• actioning tasks and triages
• covering shifts in sickness and absence

About us

We are a two GP partner practice with a team of Pharmacists, Salaried GP, Nurse and admin group including reception

Job responsibilities

It is the responsibility of each receptionist to assist in the smooth running of the practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person, telephone and even via email.To act as first point of contact for anyone accessing the practice.To ensure that all visitors and telephone callers to the practice are greeted professionally and friendly.To ensure all telephone calls are answered promptly & managed appropriately.To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries or new patient registration.KEY TASKS: Reception duties:Greeting and booking in or patients for surgeries and clinics.Dealing with patient enquiries efficiently and courteously.The receiving and recording of telephone messages taking appropriate actionMaking appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.Receiving specimens from patients, ensuring all their details have been recorded whilst following Health & Safety policy.Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary

Person specification

Qualifications

Essential

• GCSE level or equivalent education

Experience

Essential

• Must be experienced with Emis Web
• Must have experience of working in a GP surgery