Receptionist

Job summary

We have a vacancy for Medical Receptionist/Administrators to join our friendly reception team. We are a small but high-performing practice.

The post is for 30 hours per week.

We pay living wage, adjusted for experience and age.

Essential: Good computer skills and previous customer-facing employment experience.

Preferrable: Experience of working in a busy healthcare setting and knowledge of clinical systems, e.g. EMIS Web and Docman.

Main duties of the job

Answering phones and booking and cancelling appointments

Booking patients in on arrival or directing patients to the check-in kiosk

Actioning repeat prescription requests and prescription enquiries

Ensuring all referral PNs are done by end of working day

Actioning patient enquiries and patient notes on EMISWeb

About us

Cherry Medical Practice is a General Practice Partnership open to all patients living within our Practice boundary with a M28 or M38 postcode. We work in partnership with our patients and our Patient Participation Group to provide medical care for our patients. We are an active member of the Walkden and Little Hulton Primary Care Network. We work as part of the Greater Manchester Integrated Care Board.

We are a team comprised of two female GPs, a practice nurse , one healthcare assistant, one practice manager, one reception manager and three receptionists and one care coordinatoor. We also currently have three pharmacists working with the practice who review patient medications.

Job responsibilities

Job Description Reception

Cherry Medical Practice

• In this post you will be expected to perform and be competent in the following tasks as part of your daily duties.
• Answering phones and booking/cancelling appointments
• Booking patients in on arrival or directing patients to the check-in kiosk
• Actioning repeat prescription requests and prescription enquiries
• Ensuring all referral PNs are done by end of working day
• Actioning patient enquiries and patient notes on EMISWeb*
• Attendance at compulsory training eg Basic Life Support training, Safeguarding training
• Completion of all mandatory training and keeping own training log up to date.
• Participation in appraisal and professional development
• Using the Docman system for scanning correspondence and actioning tasks
• Opening and actioning incoming mail daily
• Actioning DNAs as per the practice policy
• Emailing documents as required
• Confidential shredding of documents
• Registering patients for Patient Access
• Registering new patients to the practice and booking the patient a new pt registration appointment
• Responsibility for contacting patients for reviews and chronic disease recall registers
• GDPR competence
• Child and Adult safeguarding awareness and compliance
• Duty to report any Safeguarding concerns
• Completion of Bridge referrals or Adult Safeguarding form where necessary
• Competency at actioning 2-week cancer referrals
• Adhering to staff policies on mobile phone use while at work, consumption of food, correct uniform etc
• Training will be provided in the use of these computerised clinical systems where required.

Person specification

Experience

Essential

• Previous reception work

Desirable

• Preferrable: Experience of working in a busy healthcare setting and knowledge of clinical systems, e.g. EMIS Web and Docman.