Receptionist Morlais Medical Practice

Job summary

Salary Available Upon Request

25 hours a week

We are looking to recruit an enthusiastic and committed call handler to join our friendly team. We have Two part time posts Monday-Friday. We are ideally looking for someone with excellent interpersonal skills to deliver high quality services to our patients.

Duties will include general assistance to the practice team, answering the telephone, care navigation, sign posting patients to the most appropriate service or healthcare professional in a courteous, efficient and effect way.

Main duties of the job

Answering incoming calls, transferring calls or dealing with callers requests appropriately.

Signposting patients to the appropriate service or health care professional in a courteous, efficient and effective way.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will be working between the hours of 8am and 6.30pm there may be a need to work at our branch sites.

About us

We are one of the largest GP practices in Wales serving over 25,500 patients across three sites. We have a great team of 7 partners, 10 salaried GPs, 6 nurses, 4 HCAs and a clinical pharmacist. We have first contact physio every day.

Please visit Practice website.

Job responsibilities

Job Description and Personal Specification

Call Handler / Telephonist

Line Manager: Hayley Morgan

Accountable to Assistant Practice Manager

We are looking to recruit an enthusiastic and committed call handler to join our friendly team. We have Two part time posts Monday-Friday. We are ideally looking for someone with excellent interpersonal skills to deliver high quality services to our patients.

Duties will include general assistance to the practice team, answering the telephone, care navigation, sign posting patients to the most appropriate service or healthcare professional in a courteous, efficient and effect way

Person specification

Additional Criteria

Essential

• Working has part of a Team

Desirable

• n/a

Experience

Essential

• Customer Service experience

Desirable

• Experience of working in primary care

Qualifications

Essential

• Call Handling

Desirable

• GCSE Grade 1 to C in English and Maths