Receptionist

Job summary

Receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required.

Main duties of the job

To act as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with the multidisciplinary team member and external agencies such as secondary care and community service providers.

About us

County Surgery is a small, community-focused GP practice located in Northampton, providing personalised and accessible primary care to patients in the local area. As a close-knit practice, we prioritise continuity of care, allowing patients to build trusted relationships with our clinical team.

We offer a full range of general medical services, including routine and same-day appointments, chronic disease management, preventative healthcare, and access to a multidisciplinary team supporting both physical and mental wellbeing. Our practice aims to deliver compassionate, high-quality care while maintaining a welcoming and supportive environment for patients of all ages.

County Surgery remains committed to continuous improvement, embracing best practice, and working collaboratively with local health and community services to meet the evolving needs of our population.

Job responsibilities

The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Maintain and monitor practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information as requested
• Input data as necessary onto patients healthcare records
• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general tasks as required
• Photocopy documentation as required
• Maintain a clean, tidy and effective working area
• Monitor and maintain the reception area and notice boards

In addition to the core responsibilities, the Receptionist may be requested to;

1. Action incoming emails and correspondence as necessary

2. Complete opening and closing procedures in accordance with the rota

3. Partake in audit as directed by the audit lead

4. Support admin team, providing cover during absences

5. Scan patient related documents and attach scanned documents to patients healthcare record

Person specification

Working Hours

Essential

• Able to work between 12:30 and 18:30 Monday to Friday

Experience

Desirable

• Experience in a GP practice
• Experience with SystemOne
• Clear, polite telephone manner
• Competent in the use of Office and Outlook