Receptionist (Part-time)

Job summary

We are seeking an organised and professional Receptionist to join our team at Marlborough House, a 28-bed male medium secure unit located on the Milton Keynes University Hospital site. This role is part-time working 22.5 hours per week.

The service comprises two wards. Watling Ward is a 20-bed acute admissions ward, including an Intensive Care Unit and de-escalation lounge. Whilst Chaffron Ward is an 8-bed ward supporting men who are progressing in their recovery but continue to require medium secure services. Referrals are accepted from adult and forensic mental health services, prisons, and high secure hospitals.

Previous experience within a secure mental health environment would be advantageous. However, we welcome applications from candidates with strong administrative, communication, and customer service skills who are keen to learn and develop within a specialist healthcare setting.

This is an opportunity to contribute to a service that supports recovery, safety, and high-quality patient care.

Main duties of the job

As the first point of contact for the service, you will play a key role in maintaining a safe, welcoming, and professional environment. This is a varied role that combines administrative duties with excellent customer service and regular interaction with multidisciplinary teams.

Responsibilities will include controlling access through the secure airlock system, issuing and monitoring security keys, responding to telephone enquiries, managing mail and deliveries, maintaining accurate records, and supporting visitors, patients, and staff.

About us

Please note that this role will require us to undertake a DBS check as a part of your onboarding.

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

We offer a wide range of benefits designed to support your career and wellbeing. These include:

o Opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

This role does not meet the minimum requirements for Skilled Worker visa sponsorship under UKVI regulations. To be considered, you must already hold the valid right to work in the UK without requiring sponsorship.

Person specification

Qualifications

Essential

• Educated to GCSE or equivalent Grade A-C in Maths and English.
• Good IT skills, knowledge and experience of using programs, including Windows, Excel, Word, and Outlook.

Desirable

• A recognised administration qualification (NVQ Level 3, Business Administration qualification, or equivalent).

Experience

Essential

• Experience working in a customer-facing environment.

Desirable

• Previous experience of working within NHS.
• Previous experience in an Administration Assistant role.

Personal Qualities

Essential

• Excellent communication skills, both written and verbal.

Desirable

• To be able to work with constant interruptions from phones, emails and enquiries.