Receptionist

Job summary

We are looking for a part time receptionist (18 hrs per week) to join our friendly team. The role of a GP receptionist is an important part of the practice. Reception is often the first point of contact for patients, whether this is face-to-face, over the telephone, or through online services.

As a receptionist, your role is not simply about answering the phone or booking appointments. You are part of the wider practice team and play an important role in helping patients access the right service and ensuring the practice runs smoothly.

Main duties of the job

About us

We are a GP practice based over 2 sites and around 12,000 patients. Our Mission is to provide care and services that we and our families would want to use. Our Vision is to enable people to live healthy and more independent life through high quality, seamless care.

Job responsibilities

As a GP Receptionist, you will be the first point of contact for patients, providing a friendly, professional and welcoming service. You will handle patient enquiries, book and manage appointments, answer telephone calls, process administrative tasks and signpost patients to the appropriate service.

The role requires excellent communication and organisational skills, a calm and professional manner, and the ability to work effectively as part of a busy practice team. Confidentiality, accuracy and a patient-centred approach are essential.

Person specification

Experience

Essential

• GSCE Level qualifications in English & Maths or equivalent
• A demonstrable commitment to professional development.
• Previous experience in dealing with the public
• Reception experience.
• Good computer skills, Microsoft Word and Excel
• Excellent interpersonal and communication skills

Desirable

• A recognised IT qualification.
• Previous work experience at a GP Practice
• Experience of the EMIS Web System