Receptionist with Administrative Skills
This job in numbers
Job summary
We are looking for an enthusiastic receptionist with administrative skills, to join our friendly team. We are a forward thinking practice team and provide a high quality service to our 11,300 patients. You will be required to work at Welling and New Eltham.
We are a GP training Practice (Bexley & Sidcup VTS).
High QOF Achievement
IT : EMIS Web & Docman in use. Training can be arranged if not familiar with the system.
Main duties of the job
You should be an experienced receptionist preferably within an NHS role along with an excellent telephone manner, you must be able to demonstrate the ability to multitask while working alongside the team as well as on your own. A knowledge of EMIS Web and Docman are preferable but training will be given.
About us
We are a friendly, hardworking, organised team who would welcome you to join us.
Clinical team : 3 Partners, 4 Pharmacist and have four Care Co-Ordinator's. We currently have two GP trainee's.
Supported with allied health professionals including practice nurses and a Medical Assistant.
Supportive staff & clinical team with opportunities to contribute in regular staff meetings.
Job responsibilities
Duties and Responsibilities:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Making patients aware of the appointment booking procedure
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information accurately
- Filing and retrieving paperwork
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- re-stock consulting rooms as required
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Processing and recording information in accordance with Practice procedures following Data Protection.
- Providing clerical assistance including word/data processing, filing and photocopying
Person specification
Qualifications
Essential
- To have experience working in a busy reception area.
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