Remote Fix Technician

Job summary

An opportunity has arisen to join the NCA Service Desk team who has a singular focus on making sure that we are doing everything possible to minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems and equipment.

As a member of this team you'll need a relentless focus on customers' needs and an analytical approach to incident management.

We are looking for someone who has experience managing IT issues, including system accounts, applications and hardware and can provide excellent customer service. The successful candidate will also need to have analytical skills to help drive continual improvement in the team and be continually checking if we are meeting the customers' needs.

By joining the NCA group , you'll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS.

Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website.

Main duties of the job

• As a member of the Service Desk you will be accountable for minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems and equipment.
• Having a singular focus on making sure that we are doing everything possible to get colleagues back up and running quickly and simply whenever and wherever anything goes wrong.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

Person specification

Qualifications

Essential

• NVQ Level 3 or equivalent in or in an IT related subject or equivalent experience
• GCSE English and Maths (grade A-C, or 4 and above)

Desirable

• ITIL Foundation
• MSCE
• MCP

Knowledge and Experience

Essential

• Knowledge of IT Hardware such as PCs, tablets and printers
• An excellent understanding of Microsoft Operating systems and applications
• Computer literate: Microsoft Office and the ability to utilise varied information resources
• Possess an understanding of IT Service Delivery
• Knowledge of IT policies and procedures including IT security and disaster recovery
• Expert Knowledge in IT and technology fields

Desirable

• Knowledge of the use of information systems within the NHS

Skills

Essential

• Excellent communication skills with the ability to convey complex technical concepts in plain language
• Able to work under pressure
• Able to work individually or as part of a team
• Service-orientated, customer-focused
• Flexible approach to work outside normal office hours, when and if the need arises
• Proven ability to facilitate the installation of IT systems and equipment
• Ability to travel across sites as part of the service need