Safeguarding Care Coordinator

Job summary

To address the ever-increasing demand for primary care services there is a wide recognition of the need for improved co-ordination of care needs for individuals who are considered vulnerable & where safeguarding concerns may exist. An exciting opportunity has arisen at Selby Town Primary Care Network (PCN) for two part time Safeguarding Care Coordinators to join our friendly and dynamic team. The role is c, 80% admin, 20% meetings with practices.

Main duties of the job

Main duties of the role will include:

Providing comprehensive, effective and high quality administrative support to the relevant Safeguarding Lead at each practice

Providing and coordinating administrative and secretarial services where required; including, for example, the preparation of agendas and minutes, taking appropriate follow-up action as required.

Overseeing an electronic filing system for safeguarding issues

Preparing confidential letters/documents/reports

Constantly reviewing working practices and suggesting any areas of improvements

About us

This is a post supporting patients & staff across the four practices in the PCN: Beech Tree Surgery, Escrick Surgery, Posterngate Surgery and Scott Road Medical Centre. The PCN has a Clinical Director, two Clinical Lead GPs and is managed by the PCN Operations Manager & Business Lead. We work in increasingly collaborative partnerships across a number of workstreams, which include important priority areas of mental health, frailty, urgent care and health inequity. Our team consists of a diverse multi-professional workforce which includes pharmacists, MSK practitioners, physician associates, mental health workers, care coordinators, social prescribing link workers, community health and wellbeing workers, a frailty therapy team, an urgent care coordinator, a business support, a business intelligence analyst/digital lead, a transformational lead and an urgent care team of health care professionals.

Job responsibilities

Sorting and prioritising all incoming mail and e-mail that relates to safeguarding or potential safeguarding issues.

Deal with any telephone calls for practices from third parties regarding safeguarding issues.

Ensuring practice safeguarding registers are accurate & up to date.

Completing safeguarding reports received from third parties.

Attending safeguarding meetings with relevant agencies, e.g., social services

Ensuring codes are accurately entered/amended onto medical records.

Running and collating reports which may include reports to the PCN Board

Ensuring practices have relevant & up to date policies in place.

Maintaining effective electronic filing systems, to ensure that information is kept securely and is accessible to other members of the team.

To support practices in any Learning Reviews

Person specification

Qualifications

Essential

• GCSEs, or equivalent, in English and mathematics, or demonstrable equivalent literacy, numeracy and workplace experience.
• Willingness to complete safeguarding, information governance, data protection and other role-specific training.

Desirable

• NVQ, diploma or equivalent qualification in business administration, health and social care, or a related subject.
• Recognised training in care coordination, personalised care or safeguarding administration.

Experience

Essential

• Experience in an administrative, coordination or support role within a busy office, healthcare, social care or public-sector environment.
• Experience of handling confidential and sensitive information securely and appropriately.
• Experience of communicating effectively with professionals, services, patients, carers or members of the public.
• Experience of maintaining accurate records and following established procedures.

Desirable

• Experience in general practice, a Primary Care Network, the NHS, a local authority, safeguarding, childrens services, adult social care or the voluntary sector.
• Experience of preparing agendas and minutes, collating reports, maintaining electronic registers or supporting audits.