Scheduling & Admin Coordinator - Audiology

Job summary

An exciting opportunity has arisen within our Audiology Team.

The purpose of this role is to provide effective and efficient administration support within the Audiology Department, ensuring that administration processes meet the needs of all service users. The post holder will be expected to use their own initiative and work independently often without supervision.

The ability to work under pressure both individually and as part of a team is important to ensure that deadlines are met. Good organisational and interpersonal skills are essential in order to be able to achieve this. Excellent customer service skills are essential for this role.

The successful candidate will be based between both The County Hospital and Child Development Centre, Ross Road in rotation with other members of the admin team.

Main duties of the job

Provide administrative duties to the Audiology Department, which involves inputting and maintaining accurate patient information on Trust systems.

To ensure quality and customer care standards are met, contributing to positive patient experiences.

Management of the audiology waiting list, amending, cancelling and rebooking lists and clinics that are affected by any leave, liaising with relevant staff.

Answering the telephone and dealing with enquiries from patients, patients families, GPs, other departments and manufacturers in a calm and polite manner and in accordance with Trust policy.

To organise meetings, agendas and keep adequate record of such, this may also involve

To arrange hospital transport in accordance with Trust guidelines.

Monitor shared email inboxes.

Attend and minute departmental meetings

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Job responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

Person specification

Skills, Knowledge & Abilities

Essential

• Strong IT skills and knowledge, particularly Microsoft Office
• Ability to organise, prioritise and manage workload without supervision
• Knowledge and experience with health record systems, particularly Maxims.

Desirable

• Knowledge and experience with health record systems
• Previous NHS/healthcare experience

Education & Qualifications

Essential

• Level 3 in Customer Services, Business Administration or equivalent experience
• Good general education including GCSE in English and Mathematics or equivalent

Experience

Desirable

• Previous NHS/healthcare experience