Senior Admin Assistant

Job summary

To undertake and co-ordinate administrative / clerical duties according to Fertility Centre procedures, acting as first point of contact for relevant patients and members of the public contacting, or visiting the department, welcoming them with an understanding and sympathetic attitude.

To provide a range of support services to the Fertility Centre encompassing administrative and clerical duties to aid the smooth running of the unit.

To play a key part in the Fertility Centre team in providing high quality care to all patients accessing our services.

Main duties of the job

Manage referrals into the Fertility Centre, using our electronic systems (EPIC and IDEAS)

Process funding status from application through to communicating this to our patients - using relevant ICB criteria and appropriate IT systems.

Communicating with patients via a number of systems; email, IDEAS, Doctor Doctor, Telephone.

Scheduling appointments including canceling and rescheduling as and when required.

Payments - Raising invoices using our IDEAS (training will be provided)

About us

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Person specification

Qualifications

Essential

• Good standard of general education

Knowledge

Essential

• Clerical experience in a busy Clinical environment
• In-depth experience of communication with the general public / patients
• Able to demonstrate sensitive and empathetic approach to patients
• Willing and able to undertake additional training as required

Desirable

• Previous experience of working with Fertility patients
• Knowledge of The Human Fertilisation and Embryology Authority and the associated clerical / administrative requirements
• Experience of using an electronic patient record / Patient Administration system
• Experience of an electronic patient consent package

ANALYTICAL AND JUDGEMENT SKILLS

Essential

• Basic literacy and numeracy skills
• Ability to analyse working environment, to resolve or escalate as appropriate.
• Ability to assess behaviors of service users and escalate to supervisory staff as needed.