Senior Administration Assistant

Job summary

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HTFT would not be able to issue a Certificate of Sponsorship for this role.

An exciting opportunity has arisen to recruit a Senior Administration Assistant within Neurodiversity Services.

The role is embedded within the Adult Autism Diagnostic Service; however, the successful applicant may be required to offer cross-service support to our colleagues in Children's Autism, ADHD, Learning Disabilities and Long-Term Health Conditions, including some reception duties. The role will include working alongside our independent and charitable partner providers and supporting service delivery.

We are looking to recruit a friendly, enthusiastic and motivated person to join our administration team who has excellent communication skills.

The clinical team operates between 8:00am and 6:00pm, Monday to Friday. The administration team is expected to support the clinical teams during these hours.

Main duties of the job

You will provide administrative support to the service, supporting junior staff and contribute to the planning and development of the service as a member of the team.

The role will include:

• Working with the other Senior Administrator in the day to day running of the service, prioritising work and delegation
• Good communication skills
• Being the first telephone contact for emergency and urgent referrals
• Updating Trust/clinical systems and supporting waiting list management
• Work part of admin team and independently
• Work closely with the clinical team
• Providing leadership and supervision to Band 2 Admin Assistants
• Preparing and editing letters, reports and emails
• Covering reception if required
• Managing the room booking system
• Ordering and maintaining clinical/non-clinical stock
• The role is highly challenging and there is an emphasis on in-house training

About us

We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website

We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.

We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.

We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.

Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.

We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.

From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.

Find out more and search live jobs.

Job responsibilities

For further information with regard to this vacancy please see the attached Job Description and Person Specification.

Person specification

Qualifications, Education and Training

Essential

• GCSEs in English and Maths at grade C, or equivalent) RSA II or equivalent
• 'A' Level/BTEC Diploma/NVQ3 Business Administration/Customer Service or equivalent experiential learning
• Higher level of education (e.g. NVQ level 3) or 'A' levels at minimum grade C, or equivalent)

Desirable

• Advanced EDCL

Knowledge and Experience

Essential

• Demonstrable experience of practice and procedures relevant to the area of work
• Knowledge and experience of IT systems, including Microsoft Office 365 applications.
• Experience of working with the client group

Desirable

• Experience of using Trust IT Systems - e.g. SystmOne, ESR, Oracle
• Experience of use of Microsoft Teams

Skills and Competencies

Essential

• Ability to demonstrate interpersonal communication skills
• Good Telephone Manner
• Confidential and Trustworthy

Desirable

• Working knowledge of wider health or social care systems, processes, policies and procedures
• Interest or experience in working in relevant area